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RTL Trap sw9.73, sensor dropouts, partially missing GPS data (no coordinates)

klaboor
over 2 years ago

Hello,

Today I experienced really weird behavior. Once I finished my activity I realised the actual end on the map was somewhere else (start and finish should be same location). My activity is partially missing coordinates. I didn't realised something is wrong because I use speed sensor and speed was displayed correctly all the time and also distance was OK as well so there wasn't any indication something is happenning. I started to see quite often speed sensor dropouts during my last few activities. I use autopause feature and speed sensor is helping me to not pause my activity every time I have weak GPS signal in the forest or while climbing on low speeds where GPS speed sometime drop to 0 for short amount of time. Sensor dropout triggers autopause and thats probably caused I stopped receiving coordinates after several unwanted sensor reconnects followed by pause/resume sequence (this is just my theory).

When I connect Edge to my computer I found err_log.txt file with todays date so this could bring more lights into this problam I experienced today. Attached you can find mentioned error log file and related activity fit file.

Not sure if this is right place to report issue.

2210.err_log.txt 
[
{
"unit_id":"3366955986",
"product_name":"Edge 830",
"software_part_number":"006-B3122-00",
"ms_since_epoch":1672146434000,
"system_version":"9.73",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x6047CD4C
   Call Address at Function: 0x6047CEE0

Function Address: 0x6047CD4C
   Call Address at Function: 0x6047CEE0

Function Address: 0x607A9440
   Call Address at Function: 0x607A96A4

Function Address: 0x607A9BF2
   Call Address at Function: 0x607A9D4C

Function Address: 0x607A9DC2
   Call Address at Function: 0x607AA5A4

",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"39e670f78686e447f6c9b533f636867e5600492d",
    "Time":"2022-12-27 14:7:14",
    "Project Specific":"2022-12-27 14:7:14",
    "CDP_LOG":"60624759,60477BC1,60649BB1,6064B081,60477BC1,60622F69,60610E69,60477BC1,60649BB1,60649BB1,60649BB1,60622B61,60649BB1,60478981,6060A995,6021C069,60218CAD,60605891,60218CAD,6021C069,6060A995,60478981,60649BB1,60622B61,60649BB1,60623985,60649BB1,60623985,60649BB1,60623985,60649BB1,60623985,60649BB1,60623985,60649BB1,6064B081,60649BB1,6062EC65,60621E91,60621E81,60651141,6064D759,60625C21,60217319,60622CA1,60217319,60477BC1,60611305,6062458D,",
    "RTL Error Number":"6E5D802C",
    "Error Message":"6047CEE1",
    "Task Name":"SYC main",
    "Saved SP":"63377940",
    "Saved LR":"6047CEE1",
    "Saved PC":"6047CEE1",
    "R[0]":"6047CEE1",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

}
]
2022-12-27-11-50-57.zip

Top Replies

  • over 2 years ago +1 verified

    I would encourage you to reach out to your local support team for further support. It may be necessary to request log information from your device, and we would not ask you to post this in the public…

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