I have been using my 830 for a year with no problems. Trying the same cable to my new PC it will not connect to the file explorer or garmin express. It shows up under devices as media device. Still works on my old laptop with no problems?
I have been using my 830 for a year with no problems. Trying the same cable to my new PC it will not connect to the file explorer or garmin express. It shows up under devices as media device. Still works on my old laptop with no problems?
I have tried the USB 3.1 and the standard USB
The 3.1 is 1.10 (Microsoft)
Lakelifejeff Please confirm that your PC is running the latest version of Windows 11. Then I would suggest following the troubleshooting steps in the provided links. Steps to Disable USB Selective Suspend on a Windows Computer, Garmin Express Is Not Finding My Garmin Watch or Edge Device.
I have tried these procedures and it is still not recognizing my garmin in file explorer or Garmin Express. The only thing I see different in the second procedure for "garmin express is not finding my edge device" is I don't see the usb connect or play icon on my edge device like the picture shows in the proceedure. I see what looks like an old phone to ipod looking picture connected with a cable. The edge 830 device is still recognized in my devices and printers list as a mass storage device and lets me eject it that standard way in the hardware profile it shows up as garmin HW. I have checked all software updates for the edge device and computer. I have tried all the possible USB ports on the computer. It still connects to my old lap top with the cable i am using. Need help, my old laptop is on its last legs :(
LakelifejeffI suggest reaching out to Microsoft directly since it's working on your older PC. If they are unable to assist reach out to our support team HERE