This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Spontanious soft reset during ride Firmware 9.40

During a ride (after 50km) Garmin Edge 830 Firmware 9.40 the screen was frozen, there was lost of sensors (Hartrate; Cadans) and then there was a soft reset.

I have never had this behavior before.

Moreover the lost of sensors and then reconnecting during a ride, is a problem that has been going on for a long time = since I bought this device.

  • i have the same problem in my ride to

  • Former Member
    0 Former Member over 1 year ago

    Same issue on my device since 9.40

  • Could you post the error log file from the Garmin\Debugging folder?

  • Here the err_log_5.txt from folder: Garmin > Debugging > Saved :

    [
    {
    "unit_id":"3379528512",
    "product_name":"Edge 830",
    "software_part_number":"006-B3122-00",
    "ms_since_epoch":1651670417000,
    "system_version":"9.40",
    "build_type":"PRODUCTION",
    "backtrace":"
    Function Address: 0x6045C028
       Call Address at Function: 0x6045C046
    
    Function Address: 0x6045C028
       Call Address at Function: 0x6045C046
    
    Function Address: 0x607EF168
       Call Address at Function: 0x607EF8E8
    
    Function Address: 0x61727342
       Call Address at Function: 0x6172742C
    
    ",
    "error_cause":"RTL Trap",
    "proprietary_info":{
        "Commit ID":"970f2511960c27c6870b53e5f231fedc6cc992a9",
        "Time":"2022-5-4 15:20:17",
        "Project Specific":"2022-5-4 15:20:17",
        "CDP_LOG":"60621C9D,604756D1,60476491,602174D1,6061F8AD,602174D1,604756D1,606470A1,602174D1,60476491,606470A1,606470A1,6061F485,606470A1,6061F485,606470A1,60620EED,606470A1,60620EED,606470A1,60620EED,606470A1,60476491,",
        "RTL Error Number":"6E5D8017",
        "Error Message":"A0FB2F68,60C897E0,000000E7,60C84BE4",
        "Task Name":"stp_sdio_tx_rx",
        "Saved SP":"A0FB2D88",
        "Saved LR":"6045C047",
        "Saved PC":"6045C047",
        "R[0]":"A0FB2F68",
        "R[1]":"60C897E0",
        "R[2]":"000000E7",
        "R[3]":"60C84BE4",
        "R[4]":"00000000",
        "R[5]":"00000000",
        "R[6]":"00000000",
        "R[7]":"00000000",
        "R[8]":"00000000",
        "R[9]":"00000000",
        "R[10]":"00000000",
        "R[11]":"00000000",
        "R[12]":"00000000",
        "R[13]":"00000000",
        "R[14]":"00000000",
        "R[15]":"00000000",
        "cpsr":"00000000"
        }
    
    }
    ]

  • Former Member
    0 Former Member over 1 year ago in reply to aweatherall

    Sorry - I'd done a restore on mine.  I haven't had a chance to use it since though....it may have been a fluke.

  • I’ve also been having my 830 randomly reboot during rides… I’ve done 4 rides with the new firmware and the device has rebooted during 3 of them!

    Here are my 3 error logs:

    5th May:

    [
    {
    "unit_id":"3327817576",
    "product_name":"Edge 830",
    "software_part_number":"006-B3122-00",
    "ms_since_epoch":1651754221000,
    "system_version":"9.40",
    "build_type":"PRODUCTION",
    "backtrace":"
    Function Address: 0x6045AB08
       Call Address at Function: 0x6045ABD6
    
    Function Address: 0x6045AB08
       Call Address at Function: 0x6045ABD6
    
    Function Address: 0x600EF380
       Call Address at Function: 0x600F001E
    
    ",
    "error_cause":"RTL Trap",
    "proprietary_info":{
        "Commit ID":"970f2511960c27c6870b53e5f231fedc6cc992a9",
        "Time":"2022-5-5 13:37:1",
        "Project Specific":"2022-5-5 13:37:1",
        "CDP_LOG":"60621C9D,604756D1,606470A1,606470A1,60620EC9,606470A1,6060CCD9,606470A1,605FEBA1,606470A1,",
        "RTL Error Number":"6E5D8028",
        "Error Message":"62F5C9B0,62F5A700,6336B568,62E07A80",
        "Task Name":"ant_main",
        "Saved SP":"62F5C4F0",
        "Saved LR":"6045ABD7",
        "Saved PC":"6045ABD7",
        "R[0]":"62F5C9B0",
        "R[1]":"62F5A700",
        "R[2]":"6336B568",
        "R[3]":"62E07A80",
        "R[4]":"00000000",
        "R[5]":"00000000",
        "R[6]":"00000000",
        "R[7]":"00000000",
        "R[8]":"00000000",
        "R[9]":"00000000",
        "R[10]":"00000000",
        "R[11]":"00000000",
        "R[12]":"00000000",
        "R[13]":"00000000",
        "R[14]":"00000000",
        "R[15]":"00000000",
        "cpsr":"00000000"
        }
    
    }
    ]

    6th May:

    [
    {
    "unit_id":"3327817576",
    "product_name":"Edge 830",
    "software_part_number":"006-B3122-00",
    "ms_since_epoch":1651852796000,
    "system_version":"9.40",
    "build_type":"PRODUCTION",
    "backtrace":"
    Function Address: 0x6045AB08
       Call Address at Function: 0x6045ABD6
    
    Function Address: 0x6045AB08
       Call Address at Function: 0x6045ABD6
    
    Function Address: 0x600EF380
       Call Address at Function: 0x600F001E
    
    ",
    "error_cause":"RTL Trap",
    "proprietary_info":{
        "Commit ID":"970f2511960c27c6870b53e5f231fedc6cc992a9",
        "Time":"2022-5-6 16:59:56",
        "Project Specific":"2022-5-6 16:59:56",
        "CDP_LOG":"06470A1,6064F99D,606470A1,605E3615,605E3615,606208F9,605E3615,605FEBA1,605E3615,606470A1,6064F99D,606470A1,6061F7ED,606470A1,6064F99D,6064F99D,605E3615,605E3615,606208F9,605E3615,606470A1,6064F99D,606470A1,6064F99D,606470A1,6061F7ED,606470A1,6064F99D,606470A1,6064F99D,606470A1,6064F99D,606470A1,60217605,605DAFD1,600E72E1,606470A1,6064F99D,606470A1,600E72E1,60620FCD,600E72E1,606470A1,6062D73D,606208F9,6062D73D,606470A1,606208F9,606470A1,6062C579,606470A1,605FEBA1,606470A1,605DAFD1,600E72E1,606470A1,",
        "RTL Error Number":"6E5D8028",
        "Error Message":"62F5C9B0,62F5A700,6336B568,62E07A80",
        "Task Name":"ant_main",
        "Saved SP":"62F5C4F0",
        "Saved LR":"6045ABD7",
        "Saved PC":"6045ABD7",
        "R[0]":"62F5C9B0",
        "R[1]":"62F5A700",
        "R[2]":"6336B568",
        "R[3]":"62E07A80",
        "R[4]":"00000000",
        "R[5]":"00000000",
        "R[6]":"00000000",
        "R[7]":"00000000",
        "R[8]":"00000000",
        "R[9]":"00000000",
        "R[10]":"00000000",
        "R[11]":"00000000",
        "R[12]":"00000000",
        "R[13]":"00000000",
        "R[14]":"00000000",
        "R[15]":"00000000",
        "cpsr":"00000000"
        }
    
    }
    ]

    8th May:

    [
    {
    "unit_id":"3327817576",
    "product_name":"Edge 830",
    "software_part_number":"006-B3122-00",
    "ms_since_epoch":1651953640000,
    "system_version":"9.40",
    "build_type":"PRODUCTION",
    "backtrace":"
    Function Address: 0x6045AB08
       Call Address at Function: 0x6045ABD6
    
    Function Address: 0x6045AB08
       Call Address at Function: 0x6045ABD6
    
    Function Address: 0x600EF380
       Call Address at Function: 0x600F001E
    
    ",
    "error_cause":"RTL Trap",
    "proprietary_info":{
        "Commit ID":"970f2511960c27c6870b53e5f231fedc6cc992a9",
        "Time":"2022-5-7 21:0:40",
        "Project Specific":"2022-5-7 21:0:40",
        "CDP_LOG":"064F99D,605E3615,6061F7ED,606470A1,606470A1,600E72E1,606470A1,600E72E1,60648571,606470A1,60648571,606470A1,6062C171,6060BBDD,6061F3D5,6061F3C5,6064E631,6064AC49,60623161,602162B9,606201E5,602162B9,604756D1,60620575,604756D1,6061F695,604756D1,606213B5,6060E3DD,60621455,6060E3DD,604756D1,605EF0F9,60607E89,602177E9,606201F5,602179C9,606201F5,600E72E1,6061F8BD,600E72E1,600E72E1,6060CCD9,600E72E1,605FEBA1,600E72E1,60620575,600E72E1,605E3615,606208F9,605E3615,6064F99D,605E3615,6061F7ED,600E72E1,600E72E1,",
        "RTL Error Number":"6E5D8028",
        "Error Message":"62F5C9B0,62F5A700,6336B568,62E07A80",
        "Task Name":"ant_main",
        "Saved SP":"62F5C4F0",
        "Saved LR":"6045ABD7",
        "Saved PC":"6045ABD7",
        "R[0]":"62F5C9B0",
        "R[1]":"62F5A700",
        "R[2]":"6336B568",
        "R[3]":"62E07A80",
        "R[4]":"00000000",
        "R[5]":"00000000",
        "R[6]":"00000000",
        "R[7]":"00000000",
        "R[8]":"00000000",
        "R[9]":"00000000",
        "R[10]":"00000000",
        "R[11]":"00000000",
        "R[12]":"00000000",
        "R[13]":"00000000",
        "R[14]":"00000000",
        "R[15]":"00000000",
        "cpsr":"00000000"
        }
    
    }
    ]

  • Same here, with 9.40 and 9.41 and 9.73 which is installed recently. It's once each 6-8 50-60 km rides there is a spontaneous reboot. Any progress on this topic given the logfiles? 

  • My Edge 830 has restarted 3 times since this latest firmware release. Twice within 2 minutes on my last ride. Distance time calories are stored and I have only needed to hit the start button to restart the ride. The training effect is lost however which skews my recovery etc. The battery was at around 85% first time it happened and around 30% the next. Hope this is resolved soon in a firmware update.

  • I have this issue for a few years already. Somewhere here was a topic with it. At some point a garmin employee reached out to me, asked for some data from the device. Then after analyzing the date, they said, I have to reset the device to fix the issue. I did it. Had a reboot during last ride again...

  • Same here, several reboots during rides recently. Edge 830 with latest firmware. Convinced Garmin support is going downhill fast. 

    My Varia 515 has also become VERY problematic of late. TOTALLY missing cars that have been closing on me and then pass, with the Varia NEVER SHOWING them on the screen. THAT IS UNACCEPTABLE.