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Edge No Longer Recognized by Windows 10

Up until 3 weeks ago, my Garmin 830 is no longer recognized with the same setup on a Dell desktop. Information and debug steps below

Device used to show up in Windows Explorer and recognized by Garmin Express
Edge version 8.20
Same computer recognizes my Forerunner 235
Soft and hard reset of the Edge
Tried different cables and different USB ports
Uninstalled Garmin Express and removed all references in registry via regedit and re-installed

Any other ideas?

Thanks..MB

Top Replies

jerrytb27 over 1 year ago in reply to MBRECON +1

Mine was the usb cable. I initally was using a regular Micro USB cable but then I used the Garmin micro USB cable and both my 830 and 1030 edges where found.

All Replies

0 Seahbc over 3 years ago

I think if you go to device manager, you would find an error for USB Mass Storage Device. Right click on it and see if you can enable it, or else uninstall it and restart your PC.

0 MBRECON over 3 years ago in reply to Seahbc

That didn't work either and when it came back, it still says "“Unknown USB Device (Device Descriptor Request Failed)"

0 Garmin-Blake over 3 years ago in reply to MBRECON

I would recommend trying to force this into mass storage mode if your previous efforts have not worked. You can do this by starting with your 830 powered off, then hold in the Lap/Reset button while connecting it. You will need to hold in the button for at least 15 seconds.

It is often necessary to try this process a couple of times, but this will frequently get troublesome devices to be seen by the computer. MBRECON

0 MBRECON over 3 years ago in reply to Garmin-Blake

Thanks...I have tried about 5 times with no luck and even Googled the steps from Garmin. Will try more later... support.garmin.com/.../

0 MBRECON over 3 years ago in reply to Garmin-Blake

Any other hints to get this to work? I tried 10-15 times and not luck. When I plug it in, it powers on and I release the button. Then it just boots as normal. What I'm I missing? Thanks.

0 aweatherall over 3 years ago in reply to MBRECON

Inspect the USB port on the device and see if any of the pins look damaged.

You can also try cleaning the port/pins by spraying some electrical contact cleaner in there and working the connector cable in and out, around x10 times.

If you have no electrical contact cleaner you can try WD-40.

0 Seahbc over 3 years ago in reply to MBRECON

Release what button? I would just plug it in without pressing any button.

0 MBRECON over 3 years ago in reply to aweatherall

It doesn't work in another computer with another cable. I did blow out the USB on the Garmin with canned air. Will alcohol work the same? WD-40 seems strong.

0 MBRECON over 3 years ago in reply to Seahbc

I'm going by what Garmin-Blake mentioned and found this link. It says to hold and release the Lap/Rest button.support.garmin.com/.../

0 aweatherall over 3 years ago in reply to MBRECON

Holding teh lap button should force the unit into mass storage.