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Edge 830 not syncing and cannot be removed from Garmin app.

2360342
over 3 years ago

My Edge 830 will not pair to my iPhone. Garmin instructions recommend removing the device since I have restarted the phone and the Edge many times. When I go to Garmin devices in the app, it will not allow me to select the Edge nor to swipe to remove it. It seems to be stuck. Any suggestions? Thanks 

  • +1 over 3 years ago

    Do you not see "Remove Device" after selecting the 3-dot menu?

    • Open Garmin Connect Mobile app
    • Select More> Garmin Devices> Choose your Edge 830
    • Tap on 3 dots icon in the upper right corner> Remove Device

    Full directions here.

  • 0 over 3 years ago in reply to seilogramp

    When I click the device, I never get the three dots. I have tried multiple times.

  • 0 over 3 years ago

    Could you try uninstalling the app, removing the 830 from your Bluetooth devices list, then reinstalling the app?

    I had a lot of problems with my Android phone getting it to sync last night, after I factory reset the 830.

    I had to use Garmin Express on my computer to finally make in sync. I also had to reinstall the Connect app.

  • 0 over 3 years ago in reply to oo0M0oo

    Thanks. After multiple attempts, I got it to connect. It seemed random because the time it connected, I had not done anything differently from the many prior attempts.