This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

830 showed me on the route, but for hours on end navigation prompts continually just showed 'head northwest on road'

I recently bought an 830 to be a bit more reliable than having a phone connected to a battery pack running komoot. Last weekend to try it out I transferred a route from Komoot to it. The transfer was fine and the map and distances looked correct on the Garmin. It asked if I wanted to navigate to the start of the course, I said no as the start is somewhere along my street.

The route was 60km along bike paths and roads, all of which are well used and appear on all maps. Throughout my trip, the Garmin showed me on the route, but the navigation prompt (at the top where it should tell you what is upcoming) just said 'head northwest on road'. At first I thought it had just not found me on the route, but after 20 odd km it still showed the same. However, if I went off route (roadworks etc), it then gave me directions back to the route which worked fine, but back on the route it reverted to 'head northwest on road'. About 40km into the route, a few directions did pop up, then it said off course, allow recalculation? I said yes and it said....'head northwest on road'. A few km later it asked for recalculation and I said no, it showed me on the route just fine, but told me to, yes, 'head northwest on road'. Then, for the last 10km or so, the directions worked fine. However, I have no idea why as before and after them working I was on the route just fine.

For nearly the entire route I was right on track, and for nearly the entire trip I just saw the one useless navigation prompt. Did I do something wrong, is there some way to instruct it that I am on the route and start navigating along it now?

I have done the same route numerous times with the Komoot app and only ever had very minor issues with directions.

  • I have had my 830 have a massive delay updating directions after passing thru a turn point, but never as bad as you describe. The delays I've had have lasted up to a mile.

  • Is the firmware up to date?

  • To be sure that it is not somehow an issue of combination komoot course and edge 830, I would test it with a course from a different source. Was it an old komoot course you have transfered to the edge 830 or a new one?

  • It was a new course.

    As far as I know the firmware is up to date (I can't remember the version, but it says there are no updates available).

    I tried another course. I made sure that I started it at the start point and this time it was, well, OK. It took a km or so to realize I was actually on the course and whenever I took even the slightest deviation from the course, it would spend quite a bit of time realizing I was back on it, but then it worked fine. I tried both allowing recalculation and not allowing it, neither one seemed quicker at realizing I was back on the course. The accuracy fo the GPS was great. 

  • There is a new beta fw available for manually installation.

  • I’ve had the turn by turn miss turns enough that I keep the distance to next field on my main screen.  It’s not as bad as my 800 though. 

  • Well I tried the new firmware over the weekend. Wow. The device is now fantastic. I loaded a 50km route from Komoot, the GPS was excellent and so were the navigational prompts. I went off the route a few times and each time I rejoined the route it only took a few mins for the 830 to say it had found the course and the navigation was back up and running. I hope it is because of the new firmware and not just some good and back luck with loading courses from Komoot.