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Problem with recent Strava live segments update

AQF23
over 4 years ago

Hi, I'm posting this because I have encountered some important problems related to the Strava live segments that might be occurring to all users in this device, and others, I'm mostly sure.

Back in early February, when I got the device, the live segments were something simple but perfect; they had a custom screen which had your PR value and other goal time value that can be changed in settings, then bellow it you had the distance for the end of the segment, time ahead to the goal, other data fields could be added (inside the profile settings), but those 2 were the most important ones for this matter. Suddenly, one day I started up the device and the wonderful screen had gone, from that moment the device changes to the map screen, with a ghost arrow and the goal time value at the top, but you no longer have the custom data fields in the live segments custom page (distance to go and the time behind or ahead to reach the goal), you see the ones that appear in the map page.

I have done some research, this change now appears in the Strava live segments support page, the map with your arrow, and the goal ghost arrow. In my opinion (and I'm pretty sure that everyone else's opinion) This change makes the live segments USELESS (!!). Literally, since this is happening, I no longer want the live segments page to be shown (why would I want to see a ghost arrow on a map? I want to see the exact time difference to my PR and the KOM!)
I have tried to disable the setting of the Segment warning when you approach, but the device continues to make that warning. I have also tried to disable the segments page as I do not want the screen to pop-up anymore, I just want to now the final segment result and the difference to the PR or if I have achieved the KOM.

Please please please, look at this, the update is not an improvement!


This is how it was (PERFECT!):



This is how it is now (worse than this because the fields at the bottom are the ones that you have on the map page):



I'm using a Garmin 830 on v5.34 BETA firmware.

Kind regards!

  • 0 over 4 years ago

    Interesting, thanks for posting this. 

    I haven't used the Strava live segment in a while because I have been enjoying the Xert Segment Hunter data field (which is incompatible with the strava app for some reason).  It has limitations (e.g., it can't download all your strava segments, only a few, and you need to be a Xert member) but it is much better for actually improving your times because it prompts you for the necessary power level to achieve whatever goal you have set for a segment.  The Strava live segment is irritating because all my PRs are from 5 years ago when I was faster so all those goals are out of reach.

    But the Strava app is (or was) useful for segments I haven't designated in Xert but where I want some extra motivation.   I'll watch this thread.

  • 0 over 4 years ago

    This Strava Live Segments update was done late February or early March, because we have been 2 months in lockdown because of the COVID-19, and I noticed this before we went into quarantine. It’s something important in my opinion, i don’t know how this has not been noticed before to the proper people in Garmin, the live segments thing is one of the main reasons to buy a Garmin device, but someone somehow decided to make it useless, I don’t know if it has something to do with Garmin, maybe is more something from Strava, but we are in the middle of May, c’mon, someone has had to notice such a huge mistake. Also, the live segment approaching warning cannot be disabled, and there is no longer a proper segment page which has what you configured in the profile settings.

    If this is not being solved, I’m cancelling the Strava summit right now, I no longer need it. And i don’t know what to do about the Garmin also.

  • 0 over 4 years ago

    Wow, even worse after what i’ve just found. Why do 1030 users have the choice to use a propper segments page and the users of other Garmin devices have to get stuck looking at a ghost arrow in a map? Can someone from Garmin or Strava tell me in which way this is better than the 1030 segment screen?

    Garmin 1030: support.strava.com/.../115001197484-Strava-Live-Segments-on-your-Garmin-Edge-1030

    Others: support.strava.com/.../216918277-Strava-Live-Segments-on-Garmin-Devices-Summit-

    What’s going on here?!?!?

  • 0 over 4 years ago in reply to AQF23

    I'm running the 5.48 beta firmware and I have the Segments screen in one of my profiles.  Here is what that screen looks like in the setup/config mode:

    I haven't got a screen shot of how it looks when actually riding, but that looks pretty similar to the example you posted originally.  

    Is that what yours looks like in setup?  

  • +1 over 4 years ago

    I have updated the firmware of my 830 to V5.48 BETA, updated the maps too and created a new activity profile (I think that this might be the trick). I now have the old segments screen back and also the ghost arrow in the map page, but when the segment pops-up i see the screen that I want. I’m really glad that I got the segment screen back.
    Sorry for the post and blaming on Garmin and Strava, it seems that I just needed to do thoose basic things.

    PS: At least, if anybody else has my problem, they will now what to test to get the live segments screen back.

  • 0 over 4 years ago

    Before, if I was passing a ride with Strava IQ Connect, I would see the Strava live Segments screen when I was approaching a segment. This worked perfectly in version 5.10.
    With version 5.50 I am not able to see the Strava live Segmentes screen if I am following a track (passed with Strava IQ Connect).
    If I am not following any track, the operation is correct and I see the screen when I approach a segment.
    Have they removed a feature in version 5.50?

  • 0 over 4 years ago in reply to marcus

    Do you mean the Strava Route app?

  • 0 over 4 years ago in reply to aweatherall

    Yes, the one that comes installed by default in the Edge. Strava Routes 

  • 0 over 4 years ago in reply to marcus

    Could you post the course you were using?

  • 0 over 4 years ago in reply to aweatherall

    I think the problem was in the synchronization of the segments. Today I made a route and it worked perfectly