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Got a brand new 830 but it's not better than my 810. What am I overseeiing?

Danny_Gijbels
over 5 years ago

Hello there,

Having an Edge 810 since 2014 I recently bought a brand new 830.  I had high hopes after reading lots of positive reviews on the net.

But I have to admit that I have had some mindboggling issues that I'm not sure if it is me misconfiguring the unit, the migration of gpsies.com to garminconnect or just a faulty device?

The unit is equiped with OS versie 5.10.

A heart rate belt is the only sensor that is paired.

Backight is configured for 10% and staying active for 1 minute.

Now the following issues appear:

1. Battery charge

When I charge the battery completely via PC it reaches 100%. But after turning the Edge off an on again it drops immediately to 99%.  Using an USB-adapter and AC it lasts a bit longer at 100% after turning the unit on but no longer than about 20 seconds.  After that it drops to 99% too. 

After that everything seems okay.  After a one hour ride the percentage dropped to 97% which is a rather good result.  Also when the unit is turned off I don't have any powerloss neither so that seems fine too. Has this something to do with the software that indicates battery capacity or could there be a problem with hte battery it self?

2. Time to calculate a route

This is the most annoying.  I test the TBT navigation by means of a GPX course created in Garmin Connect or in RWGPS.  In both cases i takes the 830 between 1,5 and 2 minutes for a 17 km ride.  My 810 was way faster in calculating and that seems very odd given the fact that the faster new processer realy should perform very good.

I also experimented with an export to the FIT-format but that doesn't seem to make much difference.

3 Display and gloves

Well ... this hardly seems to work at all.  Sweeping is working though I have to make an effort.  But tapping the fields or software buttons on the display is just impossible.  Without gloves it works fine.

I'm also experiencing issues with courses and turns that aren't created in GC or RWGPS but that can be caused by my knowledge of those websites.  I used to work with GPSIES which was totally reliable. GPSIES was also the only site of dozens that workes well on my 810. So it might be related to the site rather than de GPS unit.

For the moment I'm a bit disappointed in the 830 though I expected a major leap in respect to the old 810.  Maybe I'm doing stuff wrong (though I'd customized the 810 to be 99,99% reliable in all circumstances).  But maybe the software of the 830 is more difficult to tame.

Or maybe it's a defective unit and I should go back to the shop where I bought it.

I'm looking forward to your advice/answers.

Kind regards and keep everything healthy.

Danny

  • +1 over 5 years ago

    1. This is normal.  Don't worry about it.

    2. The 830 is faster than my 800.  What maps are you using?  Can you provide an example of a course you are having issues with?

  • 0 over 5 years ago in reply to Wongataa

    Hi Wongataa,

    Thanks for your swift reply.  The maps I use are those initially provided by the 830.  They were updated to the latest version during the first synchronisation via Garmin Connect / Garmin Express (took some hours to complete).

    I enclosed a renamed fit-file (Werk-Woon_GCFIT_course.fit) as attachement as you asked.  This one takes between 1.17min and 1.53min depending on the day (I suppose).  Maybe it's of use to mention that GPS and Glonass is activated (Galileo is turned off as it is not operational yet).

    Regards,

    Danny

    2514.Werk-Woon_GCFIT_course.rtf

  • 0 over 5 years ago

    1- Don't worry about the initial 1 percent drop. It's possible it doesn't really charge to 100.0% but to 99.6% (for example) and you are seeing the drop to 99.4.% after rounding.

    2- "In both cases i takes the 830 between 1,5 and 2 minutes for a 17 km ride.

    This is odd. If this was typical, lots of people would be complaining about it. The GPS position is used to figure out where you are relative to the course start but it isn't used in calculating the course.

  • 0 over 5 years ago in reply to Danny_Gijbels

    I imported the fit file into RwGPS, created a route from it (made sure it went along the roads and bike paths in the OSM layer as using a matching map to what is on the Garmin is best practice as the route will line up better with the map features on the unit), and exported it as a GPX file.  It took about a minute to calculate the route on my 830.

    I think these units will take a bit longer when routes go through cities as there are many more roads etc to work through when matching the course to what is on the unit's map.  I did notice that the bike path is incomplete next to R10 on the Garmin map.  If your course goes along there (as this does) then the unit will have to pick an alternative (the R10 in this case) which will take a bit more thinking.

    Try other routes.  This one may just be a bit slow to calculate and other s will be OK.

  • 0 over 5 years ago in reply to Wongataa

    "I think these units will take a bit longer when routes go through cities as there are many more roads etc to work through when matching the course to what is on the unit's map."

    This is a good point.

  • 0 over 5 years ago in reply to dpawlyk

    Thanks for all the replies, guys!  I hadn't thought of the "complexity" of the neighbourhood I have to cycle through.  This may be a cause of the slow calculation. I'll think of that when I'm going for a longer ride in my free time (the one I had enclosed yesterday was that to my work).  Whenever it is allowed to cycle for longer ranges here in Belgium (with Covid 19 you know) I'll be plotting a course in GC or RWGPS in a less dense area.

    Wongataa, what you said about the R10: there's a cycleway just aside the road.  It's not marked on the maps in GC (not on RWGPS I believe).

    Anyway, I wanted to know if I had a faulty unit or just are things doing wrong.  I'm perfectly aware that GPS-es are technologically complex and it's not about the devices themselves but also the software you use to create courses on the internet, the maps you choose etc. 

    So thank you all for your support. I really appreciate.  I think there's nothing wrong with the unit.  I'm looking forward to the first "real" ride to test the 830.

    Greetz,

    Danny

  • 0 over 5 years ago in reply to Danny_Gijbels

    The cycleway next to R10 is in RwGPS.  If you use the OSM layer you can see it and you can route down it.  I did just that.

  • 0 over 5 years ago in reply to Danny_Gijbels

    "...but also the software you use to create courses on the internet, the maps you choose etc." 

    It doesn't matter what software you use to create the course. They all produce files that work equally well.

    The map you use needs to match the map you are using on the device (the closer, the better but the units can deal with some differences).

    The units work by "walking" the track and picking the roads/paths the track appears to follow. If there are alternative roads/paths close together, the wrong one might be chosen (which can lead to other wrong selections).

  • 0 over 5 years ago in reply to dpawlyk

    Thank you again you both ;-).  Dpawlyk,you mention something very important I guess.  Until I bought the 830, I used GPSIES.com with "Open fietsmap" as map and it worked realy realy well.  This was a result of a search of several months back in 2014/2015. 

    I guess some of the issues I experience find their origin in the maps GC and RWGPS use.  I've already suspected/feared that I'm in for a new search for another combination of maps and routing software.  So I know what I'm up against :-).

    You all were a great help to me … splendid!.

    Greetz,

    Danny

  • 0 over 5 years ago in reply to Danny_Gijbels

    The default map on the 830 is based on Openstreetmap (OSM).

    The Openfietsmap is also OSM based.

    RWGPS defaults to Google maps but you can change the map to something else (like OSM) using the drop-down at the upper right corner of the map window. Garmin Connect also lets you use an OSM map.

    It can be useful, at times, to change the map because one map might have errors (there are other reasons too).

    =================

    Another thing that doesn't matter when navigating using a course/track is the "avoidances" set on the unit.

    The entire point of using a track is to pick the roads you want to use. The avoidances would often force keep the use of different roads, defeating the purpose of using a track.