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Why do I keep getting "Request Error -- Sorry we're having a problem communicating with our servers" when I try to use Garmin Express with my 830?

Whenever I plug in my Edge 830 into my laptop and click on the "Edge 830" icon in Garmin Express, it gives me an error message "Request Error -- Sorry we're having a problem communicating with our servers." I can plug my other Garmin devices in and not get that error. It's only with the 830. That would suggest it is NOT "a problem communicating with our servers," but something else.

Any ideas on how to fix this?

Top Replies

AEDeven over 4 years ago +1

Maybe uninstall GE, download the latest version and try again.
lytleric over 4 years ago in reply to AEDeven +1

That worked, thanks.
AEDeven over 4 years ago in reply to lytleric +1

Thank you for letting me know it works.

All Replies

0 AEDeven over 4 years ago

Maybe uninstall GE, download the latest version and try again.

0 lytleric over 4 years ago in reply to AEDeven

That worked, thanks.

0 AEDeven over 4 years ago in reply to lytleric

Thank you for letting me know it works.

0 6446252 over 1 year ago

Worked for me too.

0 DodgyShins over 1 year ago in reply to AEDeven

Worked for me too. Thanks

0 Redbrack over 1 year ago

I had the same problem with 520. Deleting and reinstall work.... but garmin ffs! I lost a number of rides due to this issue.

0 Wongataa over 1 year ago in reply to Redbrack

The rides are stored on the unit in the Garmin\Activities folder. You can always navigate there and manually upload them to where you need to.

0 Redbrack over 1 year ago in reply to Wongataa

It was removed from that folder also. I deleted the software and downloaded the latest and I hope that has fixed the issue. It's working so far