This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Impossible to save strava segments on edge 830

Former Member over 5 years ago

I have connect re connect my strava account I am a premium user on strava

i change the segments from garmin to strava and my segments list keep saying no segments saved and I have segments on strava so ita not working strava segments on edge 830 major feature not working please help

Top Replies

Garmin-Blake over 5 years ago +1 verified

We are actively working on a permanent resolution for this problem. We understand the inconvenience and hope to have information on a fix soon.

All Replies

0 Stephen_Lovell over 5 years ago

I have the same problem on both my 1030 and 820. All the live segments disappeared on 14th September. I have tried refreshing all the segments by switching to Garmin segments and enabling Strava live segments again but this does not work. I have also tried both the mobile app and Garmin Express. When I update via Garmin Express, I can see all of the FIT file in the New Files folder but they don't get processed by the Garmin device.

0 botsarios over 5 years ago in reply to Stephen_Lovell

Exactly the same happens to me, the segments get transfered to the new files folder and then disappear, perhaps strava has changed their api?

0 Former Member over 5 years ago

Same issue here. Let's hope Garmin team says something about it.

0 aweatherall over 5 years ago in reply to Former Member

This appears to be related to a change Strava has made in their output. Garmin have told me they are working with Strava to get this resolved.

0 botsarios over 5 years ago in reply to aweatherall

So, did anyone of us having the problem Manage to get segments? Any news from Garmin?

0 Garmin-Blake over 5 years ago

We are actively working on a permanent resolution for this problem. We understand the inconvenience and hope to have information on a fix soon.

0 vonmoock over 5 years ago in reply to Garmin-Blake

As on 10/21/2019 my edge 830 FW 4.23 does still not load Strava live Segments. The widget tells me to subscribe Strava Summit, which I renewed some 24 hours ago, but the edge seems to ignore that I was on Premium before, wich I had stopped because of several Problems with the Live segments (see older posts from me). Ist there a prob with my edge or do I do some mistakes? Please help.

0 Dejan_Prijedor over 5 years ago in reply to vonmoock

Today is October 25th, Strava segments are still not working on FW 5.0.0. I 've added Strava segments on Connect dashboard but after sync there are still no segments on the Edge 830. It would be nice to have it fixed. Some of us bought the Edge 830 just for the cause of the segments.

0 Former Member over 5 years ago in reply to Garmin-Blake

And? 4 months ago........