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Garmin restarts after update to 3.50

I tried to update my Garmin to 3.50 over the air and after that it begins restarts again and again. I connected it to the Mac in a drive mode, sync it via Garmin Express. But unfortunately nothing helps, my device continue to restart. Is there any way to solve this problem? I guess this is a software, may be I need to downgrade to 3.20 version.

0 aweatherall over 6 years ago

Check the contents of the Garmin\NewFiles folder. It maybe having trouble processing a file in that folder.

Move anything in that folder to your PC and then see if it starts.

0 vani2 over 6 years ago in reply to aweatherall

I cleaned it, disconnect from PC, the problem stays.

0 vani2 over 6 years ago in reply to vani2

There is a err_log.txt content, hope this helps

[
{
"unit_id":"3998092384",
"product_name":"Edge 830",
"software_part_number":"006-B3122-00",
"ms_since_epoch":1562091986000,
"system_version":"3.50",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x603727E8
Call Address at Function: 0x60373120

Function Address: 0x6044B2FC
Call Address at Function: 0x6044B392

Function Address: 0x601A17D4
Call Address at Function: 0x601A1802

Function Address: 0x601A1974
Call Address at Function: 0x601A1988

Function Address: 0x601A1FB4
Call Address at Function: 0x601A1FE6

Function Address: 0x60401BDC
Call Address at Function: 0x60401BF4

Function Address: 0x603FFCA4
Call Address at Function: 0x603FFDC6

Function Address: 0x604010FC
Call Address at Function: 0x60401158

Function Address: 0x6038571C
Call Address at Function: 0x603857CA

Function Address: 0x6038599C
Call Address at Function: 0x60385B4A

Function Address: 0x607255C8
Call Address at Function: 0x607255FE

",
"error_cause":"RTL Trap",
"proprietary_info":{
"Commit ID":"4da280b326ad9621b5b6f28ae07c39527fbc3c8a",
"Time":"2019-7-2 12:26:26",
"Project Specific":"2019-7-2 12:26:26",
"CDP_LOG":"605A75CD,",
"RTL Error Number":"6E5D8027",
"Error Message":"00000000,D04A3248,D04A13B4,00002EF0,D04A13B0,00000020,00000000,61FFE040,D04A323C,04C11DB7,0000000C,00000000,D04A325C,6225C590,60373113,60373120,6000003F",
"Task Name":"load_maps_Spawn",
"Saved SP":"6225C590",
"Saved LR":"60373113",
"Saved PC":"60373120",
"R[0]":"00000000",
"R[1]":"D04A3248",
"R[2]":"D04A13B4",
"R[3]":"00002EF0",
"R[4]":"D04A13B0",
"R[5]":"00000020",
"R[6]":"00000000",
"R[7]":"61FFE040",
"R[8]":"D04A323C",
"R[9]":"04C11DB7",
"R[10]":"0000000C",
"R[11]":"00000000",
"R[12]":"D04A325C",
"R[13]":"6225C590",
"R[14]":"60373113",
"R[15]":"60373120",
"cpsr":"6000003F"
}

}
]