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830 spontaneously resets

At least 3 times now my 830 has spontaneously reset. By that I mean the screen goes blank, then it goes thought its power up sequence. Today was the first time it happened during a ride. It seemed to remember that I was riding a course and allowed me to resume my ride. Previously it always happened after a ride was finished. I am using the latest firmware, phone was not connected. I have 3 sensors, speed, cadence, and HR all garmin ant+ Obviously there are some issues still.

0 ricomundy over 6 years ago

My friend had his 830 reset yesterday. He was navigating a course from RideWGPS and device got confused at an intersection and then rebooted. Fortunately the course restarted again and just had to push the start button to start the ride again. No sensors connected at all.

0 aweatherall over 6 years ago

Look in the Garmin\Debugging folder and post the err_log.txt file. That will help Garmin infinity the issue.

0 SteveRodkey over 6 years ago in reply to aweatherall

I have 3 error log files how do I post them?

0 aweatherall over 6 years ago in reply to SteveRodkey

Use the insert option when writing a post

0 SteveRodkey over 6 years ago in reply to aweatherall

err_log_2.txt

[
{
"unit_id":"3996243128",
"product_name":"Edge 830",
"software_part_number":"006-B3122-00",
"ms_since_epoch":1560093816000,
"system_version":"3.20",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x605D09AC
   Call Address at Function: 0x605D15FA

Function Address: 0x601F6224
   Call Address at Function: 0x601F66DA

Function Address: 0x601F6C74
   Call Address at Function: 0x601F6CE0

Function Address: 0x601F6D04
   Call Address at Function: 0x601F6D94

",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"0b8962616e3b807c13ef0e25b029fce552fb1642",
    "Time":"2019-6-9 11:23:36",
    "Project Specific":"2019-6-9 11:23:36",
    "CDP_LOG":"05A4FE5,605D1635,605A5005,605D1635,605A4FE5,6056C1CD,605D1635,6056C1CD,605D1635,605D1635,6056C1CD,605A4FF5,6056C1CD,605C9BC1,6056C1CD,6056C1CD,605A4FE5,605A5005,6056C1CD,605A4FF5,6056C1CD,605C9BC1,6056C1CD,6056C1CD,605A4FE5,605D1635,605A5005,605D1635,605A4FE5,6056C1CD,600E20D1,605A4FF5,600E20D1,605C9BC1,605C9BC1,605D1635,605C9BC1,605D1635,605C9BC1,6056C1CD,6056C1CD,605A4FE5,605A5005,6056C1CD,605A4FF5,6056C1CD,605C9BC1,6056C1CD,6056C1CD,605A4FE5,605A5005,6056C1CD,605D1635,605A4FF5,605D1635,605C9BC1,",
    "RTL Error Number":"6E5D8024",
    "Error Message":"00000001,600D001F,61ED94F4,609E940C,605D163D,61EDC250,622CAEAE,61EDD028,61ED90A4,61EDD028,61EDC250,61ED4B54,626D500C,61ED9060,605D0585,605D15FA,600D003F",
    "Task Name":"CDP main",
    "Saved SP":"61ED9060",
    "Saved LR":"605D0585",
    "Saved PC":"605D15FA",
    "R[0]":"00000001",
    "R[1]":"600D001F",
    "R[2]":"61ED94F4",
    "R[3]":"609E940C",
    "R[4]":"605D163D",
    "R[5]":"61EDC250",
    "R[6]":"622CAEAE",
    "R[7]":"61EDD028",
    "R[8]":"61ED90A4",
    "R[9]":"61EDD028",
    "R[10]":"61EDC250",
    "R[11]":"61ED4B54",
    "R[12]":"626D500C",
    "R[13]":"61ED9060",
    "R[14]":"605D0585",
    "R[15]":"605D15FA",
    "cpsr":"600D003F"
    }

}
]

err_log_1.txt

[
{
"unit_id":"3996243128",
"product_name":"Edge 830",
"software_part_number":"006-B3122-00",
"ms_since_epoch":1559496843000,
"system_version":"3.20",
"build_type":"PRODUCTION",
"backtrace":"libcurl Async H - Error type ( 1 ) err( 6E5D8024 )",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"0b8962616e3b807c13ef0e25b029fce552fb1642",
    "Time":"2019-6-2 13:34:3",
    "Project Specific":"2019-6-2 13:34:3",
    "CDP_LOG":"605A7211,60422C19,605C9BC1,605C9BC1,605C9BC1,605C9BC1,605CB2CD,60422C19,6058DE31,601EE62D,601EB6DD,601EE62D,6058DE31,601EAF7D,601EF3B9,601EAF7D,6058DE31,60422C19,605C9BC1,605B0EC5,605A4BCD,605D2FD5,601E9FC1,605BDACD,601E9FC1,60422C19,6058DE31,601EAF7D,601EF3B9,",
    "RTL Error Number":"6E5D8024",
    "Error Message":"D0460F04,00000000,00000000,00000200,0000002A,D0826780,D0460ED4,D000BC60,00000000,D08267A8,00000001,D0460F04,A0FC282E,A0FC2848,607D9DFF,607D9E54,200F003F",
    "Task Name":"libcurl Async H",
    "Saved SP":"A0FC2848",
    "Saved LR":"607D9DFF",
    "Saved PC":"607D9E54",
    "R[0]":"D0460F04",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"00000200",
    "R[4]":"0000002A",
    "R[5]":"D0826780",
    "R[6]":"D0460ED4",
    "R[7]":"D000BC60",
    "R[8]":"00000000",
    "R[9]":"D08267A8",
    "R[10]":"00000001",
    "R[11]":"D0460F04",
    "R[12]":"A0FC282E",
    "R[13]":"A0FC2848",
    "R[14]":"607D9DFF",
    "R[15]":"607D9E54",
    "cpsr":"200F003F"
    }

}
]

err_log.txt

[
{
"unit_id":"3996243128",
"product_name":"Edge 830",
"software_part_number":"006-B3122-00",
"ms_since_epoch":1558897884000,
"system_version":"3.20",
"build_type":"PRODUCTION",
"backtrace":"mtk_wmtd - Error type ( 1 ) err( 6E5D800F )",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"0b8962616e3b807c13ef0e25b029fce552fb1642",
    "Time":"2019-5-26 15:11:24",
    "Project Specific":"2019-5-26 15:11:24",
    "CDP_LOG":"01E9B51,6058DE31,601ECBBD,601EEB01,601ECBBD,6058DE31,60422C19,605C9BC1,604237D1,601EDD05,601EDB29,605A6301,601EDB29,601EDD05,604237D1,605C9BC1,605C9BC1,600E20D1,60563C29,601EB1F1,605BDB4D,601EB1F1,60563C29,600E20D1,605C9BC1,605C9BC1,605D1635,605C9BC1,605D1635,605C9BC1,604237D1,601EDD05,601EDB29,601EDD05,604237D1,605C9BC1,605D1635,605C9BC1,605D1635,605D1635,605C9BC1,605D1635,605C9BC1,605D1635,605C9BC1,605D1635,605C9BC1,605D1635,605C9BC1,605D1635,605C9BC1,605D1635,605C9BC1,605B0EC5,605A4BCD,605A87A5,",
    "RTL Error Number":"6E5D800F",
    "Error Message":"A0FCFF68,607D73AD,000394F0,00000920,0118EF2C",
    "Task Name":"mtk_wmtd",
    "Saved SP":"A0FCF9D8",
    "Saved LR":"604489A3",
    "Saved PC":"604489A3",
    "R[0]":"A0FCFF68",
    "R[1]":"607D73AD",
    "R[2]":"000394F0",
    "R[3]":"00000920",
    "R[4]":"0118EF2C",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

}
]

Error Log files