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FTP not being displayed in GC mobile or web

Rides I've done with the 830 are not being shown in the FTP report either on GC Web or GC Mobile, despite rides capturing the necessary data from Tuesday

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f|33tStA over 4 years ago in reply to Sven.D +4

good news, today i deleted all records, set FTP to Zero and now a new FTP was detected and i see a entry in the history too,

anyway in my ride of the day i have empty power zones, but think on my next…
Sven.D over 4 years ago in reply to f|33tStA +3

I didn't change the value at Garmin Connect web, I've set it to zero directly on the device in the power zones settings. After the first training after this reset I got the new automatic calculated value…
miltmaster3 over 4 years ago in reply to aweatherall +1

The problem fixed! All working good

All Replies

+1 miltmaster3 over 4 years ago in reply to aweatherall

The problem fixed! All working good

0 kitenski over 4 years ago in reply to aweatherall

Did you get a reply to your support ticket aweatherall

I still have nothing

0 kitenski over 4 years ago in reply to kitenski

anyone actually got this working? 7 months and still no FTP figure in Garmin Connect from the 830!!

0 Sven.D over 4 years ago

Same here. No FTP figure in GC, since I use the 830. Is there a solution for this issue? I haven‘t received an FTP update yet, although I‘ve set the automatic FTP calculation.

0 f|33tStA over 4 years ago in reply to Sven.D

Same here, since arround 8 month

0 Sven.D over 4 years ago

I found a solution for me, after reading a similar post here in the 530 forum. First I deleted the FTP value for the power zones on the device and then all personal records on the device. After the last training finally a new FTP value was calculated (Auto Calculation is enabled) and synchronized with Garmin Connect. I can see now this value in GC in the FTP statistics.

0 f|33tStA over 4 years ago in reply to Sven.D

the historical power curve records, or only the fastest ride for 40km, longest Ride, max avg Power, max height records?

you deleted the Power Zones completly or you set them t0 Zero?

0 Sven.D over 4 years ago in reply to f|33tStA

I deleted all records on the records overview page on the device: longest ride, fastest 40km, max height and max. avg. power 20 min. May be enough to delete the max avg. power value. After the ride I got a new record for that value.

Regarding the power zones I only set the FTP value to zero on the device, I didn't change the zones.

It may be enough to delete only the records like described in the other thread: https://forums.garmin.com/sports-fitness/cycling/f/edge-530/170529/ftp-auto-calculation-is-out-of-work

0 f|33tStA over 4 years ago in reply to Sven.D

i deleted only my 20min avg FTP record, that didn't help :-\

But where you set your FTP to Zero, i can't do that in device settings in Connect Web, i always get an error, the FTP have to be higher then Zero, but with other low values the same?

Strange, when i reset my FTP, Garmin set them to 400 Watt, like a Pro Rider, think, thats totally wrong, or?

0 Sven.D over 4 years ago in reply to f|33tStA

I didn't change the value at Garmin Connect web, I've set it to zero directly on the device in the power zones settings. After the first training after this reset I got the new automatic calculated value shown in screenshot, which was also transferred to GC: