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Edge 830 Not Synching!!!!

Finally have the Edge 830. Installed it and was able to get everything working. However, I am having problems getting to sync with the Garmin Connect App for IPhone. I have tried resetting. Reinstalled it to the app and phone but still getting the same error. Has anyone experienced the same? Has Garmin tech support address this yet?

0 Former Member over 6 years ago in reply to 58teeth

I had the same issue, at some stage I even had 3 Bluetooth entries. I cleaned them all and restarted pairing from scratch and I noticed the following :the pairing process creates 2 Bluetooth entries with the same name, one of them is always on when the Edge is powered, the second one is only activated when file transfer (synchronisation) is requested. So both are required to avoid this synchronisation issue.

0 borisio over 6 years ago in reply to changrenyong

I rode today. Disabled the phone on edge 830 and ride was uploaded via WiFi. For the time being that seems to work. Garmin has yet to even look at this thread and comment. Very disappointed.

0 trevornixon over 6 years ago

Firmware update has resolved this issue for me - phew!

0 borisio over 6 years ago in reply to trevornixon

Yes it did. All is working well now

0 charlydonc over 6 years ago

Hello all, i have the same issue.

On top of that, my power meter and my phone disconnect from the device mid-ride. Then impossible to reconnect both from the device menu.

I figured that the only way to fix it is to switch off the Edge and Start it again. This is not a switch off with a single push of the on/off button. This is is a hard switch off by pushing the power button a few seconds.

I reported it to Garmin but not answer yet. I hope a firmware update will fix this

0 the_hanmeister over 6 years ago in reply to charlydonc

New beta firmware just released that claims to fix this issue. Maybe worth a try. No feedback fon that from myself yet as I've yet to receive my unit.

0 charlydonc over 5 years ago in reply to the_hanmeister

I tried the new firmware and it did not fix the issue. I still have to restart the device mid ride.

I advice not to buy it yet as they haven't cracked it yet

0 charlydonc over 5 years ago

Latest 3.41 Beta fixed the problem

0 roundcharlie over 5 years ago in reply to charlydonc

I have 830 and iphone Xs and refuses to synch via bluetooth. Garmin say they're working on it, but have given up hope now. Going to see if shop will take it back as not fit for purpose and get something else that works, or go back to my 810. So pissed off with Garmin