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Sensor Pairing and Connection Issues after 12.30

didier_B over 5 years ago

In version 12.30 i find my diferents sensor (vitesse, power and heart frequence)

At the same time my old Edge800 finds and keeps the connection with the same sensors.

Everything was good before this new version.

Top Replies

Garmin-Duncan over 4 years ago +0 verified

Hello everyone,

We have released Official software version 12.4 for the Edge 820. It will revert back to previous software while we investigate reports of sensor dropouts. Information about it can be found…
Garmin-Duncan over 4 years ago +1 verified

First off I would like to thank all of you for the information you have provided. It is extremely helpful in resolving the issue permanently.

We would like to collect some additional data so we can get…
n-garcia over 5 years ago +4 suggested

Found this way: "

Old firmware versions available here: http://gawisp.com/perry/edge/

Download the version you want, then rename the file to GUPDATE.GCD, and copy it to the Garmin folder on the Edge…
3529307 over 5 years ago +4 suggested

My connection issues have been resolved! As almost everyone else, after updating for the new version 12.30 I lost connection to all my sensors or they kept on and off, so my edye 820 became useless. Was…
looigi over 5 years ago in reply to 3805623 +3

This is what Garmin says. I've done it a few times in the past and it's worked, but I haven't specifically downgraded from 12.3 to 12.1

Saving settings for before reset

Folder Name

…

All Replies

0 n-garcia over 5 years ago in reply to fishyweb

Hi there I recommend you downgrade to the previous firmware. Otherwise the device is not usuable. Another thing that I would like to point out is that with the newer firmware version the device eat´s battery like crazy! If you are using for navigation the battery will last maybe 4 hours before go empty.....

0 looigi over 5 years ago in reply to n-garcia

11.2 is the revision I suggest. It's the last before the battery eating revs.

0 oliv_sud over 5 years ago

Thanks for the download link. I still have to make up my mind for which FW to revert back .

Any one knows where to find some history about the "improprements" supposed to be done at each FW? I think i would revert back to the first FW when sram etap was recognised

0 jesperdl over 5 years ago

Upgraded yesterday. Today my radar disconnected all the time and the device uses lot more battery than with 12.10.

0 thomas_irming over 5 years ago

Same problem after upgrading. On/Off with my sensors. Please fix the problem.

0 fishyweb over 5 years ago

Has anyone reported this issue to Garmin Support? I doubt they they are monitoring this thread...

0 Garmin-Matthew over 5 years ago

Hello All,

I apologize to all users that are experiencing and we it is a very bad experience to have sensor dropouts or connection issues. We are wanting to research this problem and we would like some examples of this happening in your activity. Could you post the activity file here or a link to your activity from Garmin Connect?

If you are experiencing a problem during pairing, could you provide a video of this occurring?

Thank you for any information provided.

0 thomas_irming over 5 years ago in reply to Garmin-Matthew

I deletet my activity today, because I had my Fenix 5 with me, and used that when I saw the problem. The experience was like some turned on a jammer for some minutes, and then afterwards turned it off again. I used my HRM and a cadence sensor. I did not try to pair new sensors, only used the ones already paired.

0 psychowillie over 5 years ago in reply to Garmin-Matthew

https://connect.garmin.com/modern/activity/4747621855

0 3529307 over 5 years ago in reply to Garmin-Matthew

My garmin finds the sensors but as soon as i start my training the connections are all lost. Sometimes it doesn’t even find the sensors in the first place (powermeter, heart band, smart trainer). This all started when the new software was installed, not a single problem before. It is useless now