This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Edge 540 stuck in "preparing update", also plugged in to mac but not communicating

Edge 540 stuck in "preparing update". I turned it on this morning to go for a ride and didn't read the message before I accepted it. It's been stuck ever since, won't turn off, I got home and plugged it in to my Macbook Pro but it doesn't show as connected.

0 Guillermo92 8 months ago

Same here. Any answers on how to resolve?

0 dsteinsharpe 8 months ago in reply to Guillermo92

My device just ran down the battery until it died. Once I recharged it, it was no longer stuck in the update loop. It did ask to do the update, and because this time I had WiFi access the whole time, it was able to do the update. Good luck!

0 5272657 7 months ago

How the power button down for at least 10 seconds and the device will reset and you can attempt the install again. Worked for me.