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Buttons not working on some pages

I have the Edge 540, with 18.25 software, and here is the problem:

I can't start a activity, and the page up/page down button doesn't work anymore, but...

When I'm in "home screen" the buttons don't work, but when I'm in activity profile, and data screens, the buttons work... 

More weird: When I try to go to settings page, all buttons stop working... and I can't do a hard reset...

Any ideas how to solve it? and bonus track, I live in Brazil, the garmin support here is nonexistent

I've uploaded a video on YouTube to show the problem: www.youtube.com/.../5LTjHvS0_u4