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I plug my 530 into my mac as I want to download a route but it "disconnects" in about three seconds

faragherm over 2 years ago

Help please

0 Garmin-Eiliko over 2 years ago

faragherm Does the Edge remain charging if you plug it into a wall outlet using the same cable?

0 faragherm over 2 years ago in reply to Garmin-Eiliko

Yes

0 PeterK_55 over 2 years ago

It’s helpful if you describe what troubleshooting steps you’ve already tried to narrow down the possible causes.

Has it connected before on the Mac?

Confirm that a data cable was used and not a charge only one.

Using different cables

Directly connecting to the Mac instead for through a hub etc.

0 faragherm over 2 years ago in reply to PeterK_55

I have connected successfully previously but recently it connects and then disconnects in a 3 seconds.

I can nt plug in directly to the Mac book pro as it does have standard USB connections - only USB C - so I have to use a Hub.

I have used many different Cables.

0 Garmin-Eiliko over 2 years ago in reply to faragherm

It sounds like it could either be the dongle/adapter or a setting limiting the connection to the dock. I would suggest reaching out to Apple. Link. What Can I Do if My Computer Doesn’t Have a USB Port?

0 Garmin-Eiliko over 2 years ago

faraghermAre you just trying to send a course to your Edge?