Problems with Incident Detection (Unable to cancel false alarm)

So, I've had certainly more than a dozen FALSE INCIDENT DETECTIONS on my Garmin EDGE 830 and Garmin FENIX 6S Sapphire. The EDGE 830 is over 3 years old, the FENIX 6S is about 1-1/2 years old. 
I've had possibly TWO ACTUAL INCIDENTS DETECTED in all that time, both on the EDGE 830, while mountain biking, and they were only "ACTUAL" INCIDENTS because they involved very minor "crashes" that were really more like laying down the bike after riding over a log. Not really a crash, but a minor spill/step-out as I laid the bike down. OK, I get that it triggered the "INCIDENT DETECTION." 

But ALL of the other "DETECTIONS" were BOGUS. Some so totally ridiculous that I'd be ashamed of the product if I sold it. And these have RUINED the record of my rides a few times because no matter HOW HARD I tried to CANCEL THE NOTIFICATION AND THE INCIDENT, I could NOT STOP IT. The EDGE screen had the CANCEL option showing but it would not respond to my press no matter how I tried. 

THEN, when the INCIDENT gets reported, my wife has to follow up and see what's wrong. I have to stop and take the call and explain. Then LATER, I realize that the STUPID DESIGN by GARMIN is to END THE RIDE AT THE INCIDENT! HOW DUMB IS THIS!?? 

It was NOT an incident. I could NOT cancel it. I WANT MY RIDE RECORDED, WITHOUT GAPS or lost data. NO. It's CANCELLED. It has to be RESTARTED. And if I'm distracted with answering my wife's call, assuring all is okay, and then get back to riding without realizing the stupid device has stopped logging the ride, I have MORE fun... I have to STOP the "INCIDENT DETECTION" RECORD" and Restart a RIDE recording. 

And as it happened TODAY, with my FENIX 6S deciding that I had an incident WHILE I WAS STOPPED, adding some layers of clothes for a long descent on the bike, I pressed the button to CANCEL multiple times, held it, tried anything I could think of to stop it, IN VAIN. 

Message sent, wife called me, worked through that, then my bluetooth earpiece started going off, with the loud alert sound! WHAT??? This is AFTER the whole mess of trying to cancel, taking the call from home, now a nonstop racket that I could NOT SILENCE! The only thing on the phone was a notification that I could pull down and select, which opened to the notification screen, but NOTHING COULD BE DONE WITH THAT! Nothing could be pressed to cancel, nothing responded to touch anywhere. It just stayed as a notification in the top bar if I hit my back button, but it still was sounding off on my earpiece. 

I finally turned Bluetooth OFF TOTALLY, hoping that would stop it, but then the PHONE went nuts with the sound! I tried to use the app drawer to totally CLOSE DOWN Garmin Connect. Nope. Phone still sounding off. 

I had to REBOOT MY PHONE COMPLETELY and restart needed apps, like my VARIA RADAR app, and then proceed on the ride. And then 2 miles plus down the road, I realized the FENIX was now recording a "WORKOUT" called INCIDENT DETECTION. Unbelievable. I stopped that "activity" and Started recording another ride, just to make sure something was available for backup in case my EDGE 830 had issues later in the ride. I was using both, thankfully, so I didn't lose me ride today. This whole mess cost me many minutes of time dealing with it, standing around in the cold when I should be staying in motion and getting back before dark....

I DESPISE the INCIDENT DETECTION FEATURE and have totally shut it OFF yet again (my FENIX 6S is a recent warranty replacement, and apparently I hadn't deactivated that setting yet.) 

GARMIN, your execution of this feature is PATHETIC. It's bad enough that it is triggered far too easily, but the fact that these devices FAIL TO RESPOND TO THE CANCEL COMMAND on a FREQUENT BASIS is inexcusable. You totally destroy your own reputation because you fail to make these "features" function properly.

I'm way past believing you care...

Have you been here?

https://support.garmin.com/en-US/

More times than I want to count, and getting no help far too often.

Garmin is one of the worst companies I've ever dealt with in terms of failing to document their products with clear instructions.

I use my Fenix every single day, and the Edge most days as well. I'm appalled at how little they explain their products. They should have YouTube videos by the dozens to share how to use their devices but most of that is done by others because Garmin can't be bothered. 

I've spent a lot of time in the phone with tech support, and generally they have at least helpful attitudes and try to work things out. And standing behind the product when they are it is defective has been good.

But I've also dealt with issues that they seem to only be able to suggest not using the products in ways that are logical because their own software doesn't properly support it.

Case in point: I use BOTH devices to record EVERY ride, Annie both to sync to Strava and Garmin Connect, then delete one from Strava after seeing if there are PR times (or rarely even KOM times) that I don't want to lose. Sometimes that has been as much as TEN SECONDS DIFFERENCE on a segment! (Really?!) There's no way to know the Strava segment times without syncing both, so that's one reason I dual record. I also back up and then delete one of the 2 recordings in Garmin Connect to try keep an accurate Training Load, and I rotate that to make sure both devices have a pretty balance number of activities.

The other reason is exactly what this thread is about, butchered recordings, sometimes due to FALSE Incident Detections, and also other fails, like the device just suddenly rebooting itself during a ride, which has happened multiple times on both devices. Dual recording is an absolute must for me.

Yet, even though their PHYSIO TrueUp app is supposed to keep things like FTP, V02Max, Training Load and Status synced between devices, it is FAR from synced, ever. The Training Status graph is like a night and day comparison for me all too often. Physio TrueUp is turned on always for both, but the two never agree, and not just to a small degree. The last 4 weeks graph right now for the FENIX shows mine as Unproductive for about the first half of that period, then Maintaining for the next half. But the EDGE for the same period is Unproductive for 3 days, then Productive and Maintaining mixed for the next 2 weeks plus, and back to Unproductive for the last 5 days, exactly where the Fenix said Maintaining. Physio TrueUp is nearly garbage, IMO.

I just had a hassle with it. Was clearing snow off my car and must have bumped the watch. It was under winter layers, so I didn't bother turning it off. I was near home and figured I'd tell my wife it was a false alarm when I got in. Fine, but the phone then started shrieking. On the phone there was NO button to cancel the alert. I'd already pressed 'OK' on the watch, but it was doing the spinning circles thing and thinking it over. I turned down my phone volume, but it was vibrating like mad. I did a search, looked all through phone and Connect app and found no resolution, so I turned off the phone. 

Is there some way to stop the alert on my phone that I've missed? This feature gets one more strike, and then disabled.

Garmin is generous, hardware is good, and their support people are great, but this kind of nonsense that can ruin your day isn't handled well enough. Stupid little things that make you hate your device should be at the top of the list and way above new features nobody asked for.