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New 530: What is going on???

StreathamMamil
over 2 years ago

I got a new 530 last week, in a bundle with a heart rate monitor. At the moment I'm only doing indoor training, using a turbo.

The issues I have are:

1. It picked up the cadence monitor without me having to go through the pairing process but it will not pair with the HRM. It recognises the HRM exists, I select 'pair' and the 'waiting' wheel starts whirring but nothing happens, no matter how long I leave it. It's definitely not the HRM battery, as it will pair with my older Edge 500. Any ideas, please?

2. I connected the 530 to the WiFi but now every time I turn it on there is a red line through the WiFi icon. I have no idea why.

3. I tried to pair the 530 with my iPhone, having downloaded the Connect app. Online instructions say to use WiFi to pair, not Bluetooth but the Connect app doesn't give this option. When I try to pair the devices I get a message in the connect app saying my iPhone Bluetooth connection is not switched on, when it most definitely is. Simultaneously, there doesn't appear to be anywhere on the 530 that says 'enable Bluetooth'... so the pairing simply won't happen

4. Although the WiFi icon has a red line through it, the Bluetooth icon is flashing but I have no idea how to get to Bluetooth on the device, so I don't know what the flashing icon indicates.

I'm quite frustrated with the device, as you might guess. As a mate said when he tried to help me set it up, "It really shouldn't be this complicated. Wahoo is much easier"...

  • 0 over 2 years ago

    1. I'm not really sure what isn't working, sounds like you're doing it right.  Make sure you're trying to connect to the ANT heartrate monitor connection.

    2. I'm not sure, I haven't seen that.  Is password correct?

    3. I don't know about using Wifi, it is definitely a bluetooth connection between phone and Edge.  Bluetooth on Edge is in Settings menu -> Connected Features -> Phone -> enable.  

    4. Bluetooth icon flashing means it is on and searching.

    I have heard about some iPhone pairing troubles when surfing the forum, so I'm not sure if additional steps are needed to make it work.

  • 0 over 2 years ago
    StreathamMamil said:
    nline instructions say to use WiFi to pair, not Bluetooth but the Connect app doesn't give this option.

    ???

    What online instructions?

    The communication between the device and the phone uses BT.

  • 0 over 2 years ago

    As the device is new, try a factory reset and start over.

  • 0 over 2 years ago in reply to SloMTBR

    Before you do factory reset, update it to the newest firmware version.

  • 0 over 2 years ago
    StreathamMamil said:
    2. I connected the 530 to the WiFi but now every time I turn it on there is a red line through the WiFi icon. I have no idea why.

    If you use a indoor profile, the GPS is disabled. The icon you see with a red line is GPS reception.
    This is correct

  • 0 over 2 years ago

    1. It may well be your HRM that is faulty. I’ve had the same issue, new battery didn’t solve it. New HRM did.

    2. No ideas, sorry.

    3. I’ve had numerous issues pairing my iPhone XS with my 530 over the past 18 months, for no obvious reason. It’s almost as though they’ve just “fallen out.” Turn all off, having removed 530 from Bluetooth list. Unpair  your garmin from the phone.

    reboot phone, turn edge on , and go through the pairing process from new. They’ll eventually “make friends” again.

    4. No ideas again.

    Yep, it should be simple, but if it was, we wouldn’t need IT guys  would we. It’s all a conspiracyGrin. I won’t go down the wahoo route, they really are completely inaccurate when it comes to recorded elevations. Almost a joke tbh.

  • 0 over 2 years ago in reply to skinny_dog

    The wahoo elevation is almost identical to Garmin.

    These two people from my cycling club live really close to each other. There’s only a 20ft difference.