This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Trailforks Connect IQ Error (Not Stored on the Device)

When I go to Menu > Navigation > MTB Trail Navigation and click “Log In” my 530 says “Trailforks Connect IQ app is not stored on the device”

The same happens when I go to Menu > Connect IQ and open the Trailforks app itself to log in. Ive uninstalled the IQ app multiple times and even factory reset my 530.

Is this a potential bug with firmware 8.0? I haven’t seen this issue documented anywhere online before.

Thanks

Top Replies

All Replies

0 pbanders over 2 years ago

I'm having the same problem with my Edge 530 and firmware 8.0

0 PaulGallaher over 2 years ago

I have been trying for over an hour to get Trailforks to work on my Edge 530. I have followed the directions on your website and nothing seems to work, no matter how many times I try to synch my Edge. When I go to Menu>Navigation>MTB Trail Navigation>Log In; I keep getting the same error: "Trailforks Connect IQ App is not installed on the device". I have downloaded this app both to my phone and computer and synched both ways. I have restarted my Edge multiple times. This software is neither intuitive, nor functional. Is it any wonder the Trailforks app gets only 2.5 Stars and all of the bad reviews. Please help me get this installed on my Edge or tell my how to use something useful like "MTBProject" on my Garmin Edge.

Thank you.

0 pbanders over 2 years ago in reply to PaulGallaher

I'm having the same issue with my 530 after the 8.0 firmware update.

0 friedmannt over 2 years ago

Just go a new one and mine is doing the same thing.

0 kco777 over 2 years ago

yep same issue. just got the device and it's version 8.0

0 MattiasWiklund over 2 years ago in reply to PaulGallaher

As do I.

Would have been nice to activate it before upgrading the firmware... unfortunately I never got the chance.

0 pbanders over 2 years ago

Just put in a ticket at Garmin on this issue, will respond if I hear anything.

0 8236852 over 2 years ago in reply to PaulGallaher

same here having the same problem since the update

0 jschoef over 2 years ago

All the betas were doing this too. I was on the phone with them yesterday for hours explaining the issue to them. I know a fix which they don’t recommend doing so I’m going to refrain from telling that fix or even doing it right now and see if they come up with a better fix.

0 Garmin-Blake over 2 years ago

We are working on a fix for this issue and I hope to have a release timeline available very soon. Right now, it looks like we won't need to gather information from users. I apologize for not having an immediate fix to offer.