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Strava routes no lonoger syncing as Courses, have tried all suggestions

8910681
over 3 years ago

Things I have tried:

- Disconnecting and reconnecting Strava app permissions

- Hard resetting my Edge 530

- Disconnecting and reconnecting my phone

- Manually upgrading to v7.10

When I sync my device, it says "Download complete" on the Edge, but the Courses remain empty.

None of these worked. What else can I try?

  • 0 over 3 years ago

    For anyone experiencing issues when syncing their Strava routes to their Garmin, please attempt the below troubleshooting steps. 

    • Remove and re-add the star on these routes
      • New routes will sync over, but pre-existing routes must be starred again
    • Remove the connection between Garmin Connect and Strava, then reconnect

    If you have finished these steps and you are still unable to sync Strava routes to your Garmin, please respond to this post with permission for us to reach out to you directly. We will need to gather some information directly to help us look into this further. 

  • 0 over 3 years ago in reply to Garmin-Blake

    Ok, i have now done this. I unstarred/restarred my routes in Strava
    I then disconnected Strava from Garmin Connect and then reconnected.
    It has not changed anything.
    The list of courses on Garmin Connect is completely different from the list of my routes on Strava.
    The only 2 routes that have updated to my Edge are the two that i selected on GC and used 'send to device'
    Automatic syncing is not working. It was fine a couple of weeks ago.

    Please advise

  • 0 over 3 years ago in reply to Garmin-Blake

    I'm having this issue with my new Edge 530, have tried the above mentioned fixes with no improvement.

    It's not great to be having issues already with a unit I only bought a couple of hours ago...

    I'm happy for someone to reach out directly to me if this will help resolve the issue.

  • 0 over 3 years ago in reply to grm

    Hi Graeme

    i got into a long email exchange about my issues with Garmin tech and we finally found that there was a corrupted course causing all the problems. So my advice would be to unstar  all courses in Strava and then delete them from the Garmin Connect app and from your device. 
    Once you’ve done that, try starting one course on Strava and see if it syncs as it should. 
    good luck

  • 0 over 3 years ago in reply to kieranbarry

    Fantastic, thank you for that. It seems to have worked and the courses are now showing correctly.

    Hopefully it's just teething troubles and it'll be ok from here on in!

  • 0 over 3 years ago in reply to grm

    Excellent! Glad it worked out for you 

  • 0 over 3 years ago in reply to Garmin-Blake

    I have tried the above issues and still having this issue.

    I can create a new route on strava and it will sync, but unstarring/starring does not work for a route that has been previously sync'd but deleted on the device

  • 0 over 3 years ago

    Seems I have same issue as others, have tried suggested steps and now I don't have any courses on device.  Have re-starred just a couple of courses but not being synced.  Do wish I hadn't as at least I had a selection of courses that I could use, just couldn't add new.

  • 0 over 3 years ago in reply to Garmin-Blake

    Hey, please reach out when you can. This is driving me nuts.

  • 0 over 3 years ago in reply to Garmin-Blake

    I am having issues still after trying everything. Please reach out. Thanks