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Reboot mid ride

C.Rood
over 4 years ago

Since updating to the most recent FW, My unit has rebooted mid ride twice. This starts out with the screen seeming to be frozen, then eventually the until reboots. All told it takes roughly 2 minutes. No Data is lost other than that while the unit is froze and rebooting. Anyone else having this issue? Tips to fix this? Thanks!

  • 0 over 4 years ago

    Can you post the Garmin\Debugging\err_log.txt file from your unit?

  • 0 over 4 years ago in reply to aweatherall

    is this what you are looking for?

    [
    {
    "unit_id":"3324985231",
    "product_name":"Edge 530",
    "software_part_number":"006-B3121-00",
    "ms_since_epoch":1601734118000,
    "system_version":"6.20",
    "build_type":"PRODUCTION",
    "backtrace":"
    Function Address: 0x6043318C
    Call Address at Function: 0x604331AA

    Function Address: 0x6043318C
    Call Address at Function: 0x604331AA

    Function Address: 0x60785A50
    Call Address at Function: 0x607861D0

    ",
    "error_cause":"RTL Trap",
    "proprietary_info":{
    "Commit ID":"984878c67aa24a57e97d5d71de018ad2ec5edc12",
    "Time":"2020-10-3 9:8:38",
    "Project Specific":"2020-10-3 9:8:38",
    "CDP_LOG":"05ED341,605921CD,605ED341,605B8A61,600E71B1,605ED341,605B8A61,605CC5A1,605B8A61,605ED341,600E71B1,605ED341,600E71B1,605921CD,605CD541,605921CD,60208D71,605ED341,605B8A61,605B8A61,605B8A61,605ED341,60208D71,605921CD,60208D71,605ED341,600E71B1,605ED341,600E71B1,605ED341,600E71B1,605ED341,60208D71,605921CD,60208D71,605ED341,600E71B1,605ED341,600E71B1,605ED341,600E71B1,605ED341,605921CD,60208D71,605ED341,600E71B1,605ED341,605921CD,60208D71,605ED341,60208D71,605921CD,60208D71,605ED341,605CC5A1,605ED341,",
    "RTL Error Number":"6E5D8017",
    "Error Message":"A0FB3F68,60BA8830,000000E7,60BA3BC8",
    "Task Name":"stp_sdio_tx_rx",
    "Saved SP":"A0FB3D88",
    "Saved LR":"604331AB",
    "Saved PC":"604331AB",
    "R[0]":"A0FB3F68",
    "R[1]":"60BA8830",
    "R[2]":"000000E7",
    "R[3]":"60BA3BC8",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

    }
    ]



  • 0 over 4 years ago in reply to C.Rood

    Same issue here, my brand new Edge 530 did a restart today mid ride, on the second ride with the unit, since I received it yesterday.

    is it solved for you? how was it solved? 

    Here my logs if anyone curious to help:

    [
    {
    "unit_id":"3368347754",
    "product_name":"Edge 530",
    "software_part_number":"006-B3121-00",
    "ms_since_epoch":1621536284000,
    "system_version":"7.10",
    "build_type":"PRODUCTION",
    "backtrace":"
    Function Address: 0x6043CE70
    Call Address at Function: 0x6043CE8E

    Function Address: 0x6043CE70
    Call Address at Function: 0x6043CE8E

    Function Address: 0x607AEFB4
    Call Address at Function: 0x607AF734

    ",
    "error_cause":"RTL Trap",
    "proprietary_info":{
    "Commit ID":"236c5ba3cf3c516a1d185ba1b0be4d9fbf54db37",
    "Time":"2021-5-20 20:44:44",
    "Project Specific":"2021-5-20 20:44:44",
    "CDP_LOG":"05CA1A9,600E7B29,605D608D,600E7B29,605CA1A9,600E7B29,605D608D,600E7B29,605D608D,600E7B29,605D608D,600E7B29,605CA1A9,600E7B29,605D608D,600E7B29,605A9441,600E7B29,605CC62D,6060ABFD,6060ABFD,6060ABFD,600E39B1,605D7869,605D788D,605E96F9,605E96E9,6060D8D9,605ED215,6020E19D,605EA4F9,6020E19D,605FDC5D,6020E19D,60455A69,60456829,60455A69,6060ABFD,605F2DE1,605EAB1D,605F2DE1,605F1C19,6060ABFD,605D608D,6060ABFD,605CA1A9,6060ABFD,605CA1A9,6060ABFD,605CA1A9,6060ABFD,605F2DE1,605EAB1D,605F2DE1,605F1C19,6060ABFD,",
    "RTL Error Number":"6E5D8017",
    "Error Message":"A0FB0F68,60BE76E8,000000E7,60BE2A80",
    "Task Name":"stp_sdio_tx_rx",
    "Saved SP":"A0FB0D88",
    "Saved LR":"6043CE8F",
    "Saved PC":"6043CE8F",
    "R[0]":"A0FB0F68",
    "R[1]":"60BE76E8",
    "R[2]":"000000E7",
    "R[3]":"60BE2A80",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

    }
    ]

  • 0 over 4 years ago

    I had the same experience on my last ride too. fw beta 7.19

  • 0 over 4 years ago in reply to Brunotto

    a factory reset of the device solved the issue.