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Connect IQ problems

Hope someone can help with this.

Up until a couple of weeks ago I had no problems connecting to my Strava routes through Connect IQ. Then I tried connecting and I get the following:

The app was already open, but it then automatically goes through to a log-in screen for Strava:

So I log in, and it forwards me to an authorisation screen:

I check the boxes and click 'Authorize' and I'm directed back to the unit:

Then back to the 530, I get this:

I also occasionally get a connection error 0. When I first set the unit up none of this happened. It just connected to my Strava routes without issue.

I have reset the Edge 530; deleted the Garmin app; deleted Strava App; wiped the phone and the unit from each others bluetooth connection; reinstalled both apps; re-set up the unit and apps from scratch, and I still get the same problem.

Help!

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0 aweatherall over 4 years ago

The service is currently down. Garmin are working on getting it back up.

0 9284275 over 4 years ago in reply to aweatherall

Ah, ok assume part of the hack issue. Thanks for that.

0 bretto_au over 4 years ago

I assumed based on the updated description the app had been abandoned?

https://apps.garmin.com/en-US/apps/945c964a-314b-41fa-9a13-32a1f7931335

"The Strava Routes app is no longer supported. For more information on how to Sync your Strava Routes to your Garmin Device, visit Strava Support at https://support.strava.com/hc/en-us/articles/115000919304."

0 ericbfit over 4 years ago

Routes go directly to courses now if you star them in Strava but you need to have a sub to Strava summit.

Strava’s segment leaderboards and route builder will no longer be available for free, with the social-fitness platform shifting focus to a subscription model that will see future feature development centred on paying users.

0 aweatherall over 4 years ago in reply to ericbfit

The Strava Route App is still being supported by Garmin, but access was closed off by Strava during the Garmin outage. Garmin are working to get access re-enabled. I spoke with Garmin about this yesterday. It should not take to long to get back up.

0 4228497 over 4 years ago in reply to aweatherall

Same issue here...

I am not very impressed by how hard it is to upload a route to this machine.