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Screen has gone black and nothing seems to change it. Seems to be working but with a black screen.

Former Member over 5 years ago

Screen has gone black

I have the same issue, albeit I'm not sure it is recording (the only way I can tell it is switched on is button noises). Version 5.50.0.0. No amount of re-starting the various ways solves this.

0 SETM over 5 years ago in reply to RachelGoud

Unless you do not mean that it went completely black and you can’t see anything on your device you should check that you have not altered the display setting to be in night mode. There are 3 modes: auto, night, and day. Auto will change background color between night and day automatically depending on time of day. Night will have a black background with white text, and day will have the “normal” background. See the manual or do some exploring on your device to find the setting.

0 Former Member over 5 years ago in reply to RachelGoud

Glad to hear not me, how old is yours, as I will need to send it back as mine is three months.

How long that will take?

0 Former Member over 5 years ago in reply to SETM

Completely black.

0 RachelGoud over 5 years ago in reply to SETM

For my issue, the screen is completely black. Not even remotely an issue to do with display settings! NOTHING displays on the device as it is black / blank, therefore it is impossible to explore the device. Ticket logged.

0 Former Member over 5 years ago in reply to RachelGoud

Same with me logged over weekend.

0 RachelGoud over 5 years ago in reply to Former Member

I've had mine for about 2 months. Have an edge 520 that I've never had issues with so have reverted to this in the meantime! I have logged a ticket with Garmin so will see what they say next:) (I have no idea how long this process takes)

0 Former Member over 5 years ago in reply to RachelGoud

Logged ticket five days ago and heard nothing. They call this support.

Any idea on how long they take?

0 seilogramp over 5 years ago in reply to Former Member

In my experience, 1 to 3 working days. For faster support, you can try chat or call.

0 Hopsngrains over 3 years ago in reply to SETM

I charge mine fully at home. I then take a ride, and within an hour or so it dims to 40%....which may as well be dark. I have it set to 100% brightness, display timeout never. Still goes dark. Dumb. Anyone know a fix?