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Only half of my Strava Live Segments Sync to device

Martin
over 5 years ago

It was perhaps quite coincidental that right after updating my Edge 530 to Beta 5.31, that Strava Live Segments syncing stopped working properly.

On previous Betas, I also noticed that the segments that were on the device didn't get their leader boards or my PB updated properly either...
I associated this issue it to the Beta software.

BUT

Over the weekend I decided to revert to the normal release version 5.1 of the Edge software. Did the whole set up hoopla, and at the end of it all, found that Strava Live Segments weren't syncing properly. 

Initially, I had some 40 starred segments on Strava. All worked and synced at some point earlier this year. 
Then, I noticed my PB times weren't syncing, so I un-starred and starred them again which is where I noticed some segments don't get pushed to my device.

Visiting connect.com, I reverted to using Garmin segments, and then selected Strava Segments again. Usually only about half my starred segments sync now, whether I have 40 or 8 starred. 

Things I've tried:
- I reverted to using Garmin segments, and then selected Strava Segments again.
- Disconnected/Un-linked my Garmin account with Strava, and did the above again.
- Reverted from Beta 5.31 to public release 5.1, and tried the above two options again.

I don't know what's happening anymore. Has anyone got suggestions for me please, and is anyone else experiencing the same issue?


  • 0 over 5 years ago

    Are you a Summit (paying) Strava member?  I have paid for the premium content on Strava for years, but then I stopped when they had their spat with Relive.  Then my Garmin stopped doing Live Track with Strava Beacon and I believe live segment tracking also.  My wife said that Live Track via Beacon text message notification rather than email via Garmin was better for her so now I pay for Summit again and all works as expected.

  • 0 over 5 years ago in reply to ewarnerusa

    Yes, currently a Strava Summit member...

  • 0 over 5 years ago

    Are you aware that segments that have an average gradient less than -0.25% will not sync? https://www.mbr.co.uk/news/strava-removes-descents-from-live-segments-383240

  • 0 over 5 years ago in reply to bretto_au

    Thanks. Not aware of that...

    The same Live Segments that are missing on my unit are available and work on a friends' EDGE device. They show up on my connect.garmin.com account, but they don't get pushed to my device as of some 20+ days ago. They worked just fine in Jan 2020, which is one year after Strava implemented the above -0.25% grade rule... which btw is bonkers imho.

    But yeah, not a negative gradient in sight on my device.
    Most of my favourite segments are downhill. Why would it take a year for this restriction to make its way to my device?

    Another great reason to stop Strava Summit. 

  • 0 over 5 years ago in reply to Martin

    Just to update,

    I'm using an external site to download my favourite Strava segments from Strava as FIT files, and these I place manually on my device. Works like a charm. 

    Now I can use any Strava Segments on the EDGE without having to stay on Summit.

    www.doogal.co.uk/strava.php

    Requirements:
    - EDGE needs to be set using Garmin Segments, not Strava.
    - The site can be linked to your Strava account to also include your PB times on downloaded segments.
    - Downloaded segments to be placed into the NewFiles folder on the EDGE device