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Crashes

theraggyone
over 4 years ago

Hi, 

I've just bought a 530 to replace my 810 (which was really reliable) as I fancied the new MTB features and just a faster more modern product . Spent a while updating the firmware , setting up my screens etc with no issues at all (except I miss the 810s touchscreen) . 

So today I took it to the bike park with me , it was about 5°c all day and it crashed to a black screen with backlight at least 5 times . Requiring me to hard reset the device to get it to come back on (sometimes this didn't work right away) . I got pretty frustrated with it .. are there any features I need to disable with known bugs  or have I got a dodgy unit I need to warranty).

Since I've got home I've plugged it into my pc and done trailforks and base map updates that I had missed and I've been running the unit in my pocket for 2.5hrs and hasn't crashed at all. Could this of fixed it , a map update seems unlikely to fix the issue to me but you never know. Has anyone else had similer crash circumstances and fixed it?

Thanks for any help I'm hoping it's not a dodgy unit but I'm very suspicious now

  • 0 over 4 years ago

    What sensors if any did you have paired with the Edge?

  • 0 over 4 years ago in reply to aweatherall

    I didn't have any sensors connected , just my phone

  • 0 over 4 years ago in reply to theraggyone

    Look in the Garmin\Debugging folder is there an err_log.txt file? If so could you post it?

  • 0 over 4 years ago in reply to aweatherall

    this are a couple ive found , thanks for the help

    [
    {
    "unit_id":"3999941236",
    "product_name":"Edge 530",
    "software_part_number":"006-B3121-00",
    "ms_since_epoch":1575200676000,
    "system_version":"5.00",
    "build_type":"PRODUCTION",
    "backtrace":" - Error type ( 8 ) err( 8 )",
    "error_cause":"8",
    "proprietary_info":{
    "Commit ID":"577fa9444fa8f04aa1830745a1f86a9dfd5288c4",
    "Time":"2019-12-1 11:44:36",
    "Project Specific":"
    M4 SSRS: 0x6
    M4 SRS: 0x6
    A7 SSRS: 0x6
    A7 SRS: 0x6",
    "Task ID":"0",
    "Task Name":"",
    "R[0]":"00000000",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

    }
    ]

    and the second

    [
    {
    "unit_id":"3999941236",
    "product_name":"Edge 530",
    "software_part_number":"006-B3121-00",
    "ms_since_epoch":1575202254000,
    "system_version":"5.00",
    "build_type":"PRODUCTION",
    "backtrace":" - Error type ( 8 ) err( 8 )",
    "error_cause":"8",
    "proprietary_info":{
    "Commit ID":"577fa9444fa8f04aa1830745a1f86a9dfd5288c4",
    "Time":"2019-12-1 12:10:54",
    "Project Specific":"
    M4 SSRS: 0x6
    M4 SRS: 0x6
    A7 SSRS: 0x6
    A7 SRS: 0x6",
    "Task ID":"0",
    "Task Name":"",
    "R[0]":"00000000",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

    },
    {
    "unit_id":"3999941236",
    "product_name":"Edge 530",
    "software_part_number":"006-B3121-00",
    "ms_since_epoch":1575202343000,
    "system_version":"5.00",
    "build_type":"PRODUCTION",
    "backtrace":" - Error type ( 8 ) err( 8 )",
    "error_cause":"8",
    "proprietary_info":{
    "Commit ID":"577fa9444fa8f04aa1830745a1f86a9dfd5288c4",
    "Time":"2019-12-1 12:12:23",
    "Project Specific":"
    M4 SSRS: 0x6
    M4 SRS: 0x6
    A7 SSRS: 0x6
    A7 SRS: 0x6",
    "Task ID":"0",
    "Task Name":"",
    "R[0]":"00000000",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

    },
    {
    "unit_id":"3999941236",
    "product_name":"Edge 530",
    "software_part_number":"006-B3121-00",
    "ms_since_epoch":1575207349000,
    "system_version":"5.00",
    "build_type":"PRODUCTION",
    "backtrace":" - Error type ( 8 ) err( 8 )",
    "error_cause":"8",
    "proprietary_info":{
    "Commit ID":"577fa9444fa8f04aa1830745a1f86a9dfd5288c4",
    "Time":"2019-12-1 13:35:49",
    "Project Specific":"
    M4 SSRS: 0x6
    M4 SRS: 0x6
    A7 SSRS: 0x6
    A7 SRS: 0x6",
    "Task ID":"0",
    "Task Name":"",
    "R[0]":"00000000",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"00000000",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

    }
    ]

  • 0 over 4 years ago in reply to theraggyone

    Unfortunately error type 8 is an abnormal power down caused by the hard resets so what caused the lock-up is not captured.

    Have you downloaded any Connect IQ data fields/apps?

  • 0 over 4 years ago in reply to aweatherall

    Only komoot , and the ones that were pre I stalled