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Cycling dynamics not recorded on ANT+

I did a ride this morning and noticed that cycling dynamics were not recorded. The only differences to a previous ride (where they did record) were:

I was using a different profile with the cycling dynamics page hidden. I wouldn't expect this to prevent it being recorded though.
I was using 3.41 rather than 3.33

I know that they are not recorded on Bluetooth so I went back to my bike to check the connection type - it was ANT+. Furthermore, I don't have the pedals in GCM due to previous bluetooth issues.

Is there something in the .fit file that could give me a clue to what is going on?

0 aweatherall over 5 years ago in reply to deckys

As far as I know it was introduced in the factory and then offered to anyone that has issues with the Mark II doors.

A quick search gives

1 (888) 442-7646

https://www.garmin.com/en-US/company/contact/

0 deckys over 5 years ago in reply to aweatherall

I'm in the UK buddy, is it the same process?

0 KevinJames over 5 years ago in reply to aweatherall

Contacted support and they are sending me MkIII doors. Inspected my pedal this evening and there was a tiny amount of black residue so I cleaned it off. Still get the same problem.

What's confusing me is that I get a single flash of the red LED (active) on the right pedal, but then the left pedal does the three green LED flashes every 10s (searching).

Yet, I can pair and unpair the pedals.

The only thing I could think of is that the pairing is done over bluetooth but the right pedal's ANT+ antenna/circuity is damaged.

Do you know what the 400-0 error means?

Thanks for your help and sorry for hijacking the 530 forum.

0 KevinJames over 5 years ago in reply to deckys

So am I. I just used the UK chat. They asked for the pedal's serial number and my address.

https://support.garmin.com/en-GB/

0 deckys over 5 years ago in reply to KevinJames

Superb buddy! Thanks a mill!