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Bluetooth pairing - Forgot phone and cannot re-pair

Former Member
Former Member over 5 years ago

After receiving my new edge 530, I paired the device with my phone, no problem. Today I noticed that notifications were no longer coming through my phone, so I decided to "forget" the pairing on each device and re-connect them (the same thing I have done with the Edge 520 seemingly hundreds of times in the past). I did this, and started to go through the pairing process again, the phone connects and gets to the "Completing setup of your Edge 530 device" progress bar. After about 1 minute, the progress bar is at around 50 % complete and stops moving forward. After about 5 minutes, the progress bar has not moved (the background images are still animating) and my phone has lost about 30% of battery life. The Garmin is in the "Phone Setup" screen and shows 3 dots, 2 solid and one blinking.

I've done this about 4 times now and it seems that I am unable to pair the phone again. This is very frustrating as I hoped the new edge would solve longstanding edge bluetooth connectivity issues, but it seems they are still there.

  • 0 over 5 years ago

    What phone have you got and version of software? 

    In any case, I had an initial blip of pairing and found that if I initiated the airplane mode, it turns off all sensors on the phone disconnecting any rogue problems.  Now, give it a shot. Be sure to to turn the Garmin off and then back on.  

    Since the repair, it has a great 'lock,' thereafter and doesn't, in mine experience require any further intervention. 

    Be sure to  take out any check out of the 'smart notification' that you don't want.  First outting I was getting messages from everything, very distracting! 

  • Former Member
    0 Former Member over 5 years ago in reply to deckys

    I actually think that I found the issue this morning. On my home network I run a Pi-Hole DNS filter to block ads and tracking information. After disabling the filter, I was able to successfully complete the pairing process.

    Looking back at the query log for the time period I was trying to complete the pairing, requests to "app-measurement.com" and "e.crashlytics.com" were continuously blocked. These appear to be endpoints of the google Firebase product. 

    My best guess at the moment is that Firebase is used by Garmin Connect and during the pairing process is dependent on calls to the analytics servers completing successfully (Boo!). I could be completely wrong though. 

  • 0 over 5 years ago in reply to Former Member

    Goodness! Well, I hope it works out for you