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Connection issues with Edge 520 Plus

Former Member
Former Member over 6 years ago
Hi

I have connection issues between Garmin Connect and the Edge 520 Plus. Firmware on the Edege is 3.0. I flashed it manually because I also get no connection with garmin express. Original firmware was 2.5 but it did not work, so I flashed the latest one.
Before every attempt in garmin connect, I deleted the Bluetooth connections and only paired via the app. (also restart both) But it always breaks off in half with the message bluethooth settings failed. My phone: Iphone X IOS 11.4.1
Maybe someone has solved this problem and can help me.

kind regards
Sebastian ciq.forums.garmin.com/.../1399984.jpg ciq.forums.garmin.com/.../1399985.png
  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Having exactly this issue as well - any help greatly appreciated

  • 0 over 5 years ago

    Getting the same infuriating connection issue (520 Plus and iPhone 8), again and again.  The only time I have managed to resolve this was by connecting into a Mac and using GC web version.  This fix isn't working for me anymore.

  • Former Member
    0 Former Member over 5 years ago

    Same issue, just got my 520+ and while i'm able to pair it with my iphone7 GC app doesn't recognize it. I just hope thats not the reason its  on sale. Bit frustrated

  • 0 over 5 years ago in reply to Former Member

    I’ve managed to resolve my issue. I was trying to pair the 520 with my phone through the iPhone settings and then trying to pair through GC. It doesn’t want to do that. Forget the 520 in phones Bluetooth settings, forget the Phone in the 520 phone settings. Then reconnect but only in the GC app not in the phones Bluetooth settings. I’m not that confident that this will last and i expect to have to do this again in a weeks time but the source of my problem was forgetting that I should only pair the phone via the GC App.

  • Former Member
    0 Former Member over 5 years ago in reply to 7120614

    Hi. You are right 7120614. I was struggling with the set up for a very long while when moving from Android to iPhone. This seems to work well. Just finished the sync and the uploads. HAPPY :) Thanks.

  • Former Member
    0 Former Member over 5 years ago

    After upgrading to latest Garmin Connect and a IOS upgrade my 520+ would no longer upload rides.  Like many others i tried all sorts of fixes??  it now works after I deleted as far as possible all refs to the 520+ on the phone, I then created a new name for the 520+ on the device before pairing.  I removed the connect app from the phone and downloaded from istore switched off and restarted the phone.  Signed in to the connect phone app and found the 520+ on the list of devices and started the pair process on the connect app.  Then set the 520+ pairing.  phone found my "new" device and sent it a code to prove its identity.  then it all worked.   what a nightmare!!!  I am not sure which bit solved the problem by hey it worked.       

  • 0 over 2 years ago in reply to Former Member

    well like many others, the edge 520 plus fails to sync with the garmin connect app. like others, i've tried different techniques and then magically it would start working again. and then it wouldn't.  so this time i got a bit more serious and also logged my steps. it worked on two android phones. here are the steps

    on the edge 520+, rename the friendly name. a bit tedious since you need to use the up/down keys to scroll through the alphabet. so my new device was named edge - a bit easier since all the letters are close in the alphabet. to save, you need to scroll above the A letter to the check mark. and i'm not sure if this is really needed, but it was a step i always did. saw it mentioned in one of the prior posts. 

    then on the 520+ - under menu/settings/phone deleted  the connected phone and  restarted

    on phone – delete app, turn off bluetooth, reboot

    reinstall app, turn bluetooth on

    start app, sign in, add device - had to browse through the list of garmin devices to select edge 520 plus,  then go through setup questions

    you data will be repopulated from the garmin cloud so you don't need to worry about deleting the app. 

    hopefully, i'll be able to connect and sync for at least a couple of months. and when i can't i'll repeat these steps again.