This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Edge 520 doesn't save fit file

Former Member
Former Member
Since the last update my Garmin Edge 520 dosen't save my rides anymore. After a ride the garmin asks me if i want to save the ride and i say yes but later there is no .fit file...
But in the Strava segments i can see my latest time i rode it
Is there way to get back the rides?
Will a complete reset of the unite solve the problem?
  • Unfortunately you will not be able to get the missing rides back.

    If the file system does not look corrupt then I would suggest trying to perform a reset of the unit.

    Try a prompted clear first.

    Prompted non-vol clear –

    • Turn device off
    • Hold the Down key while powering on the device
    • Continue holding the down key until the “Factory Reset” prompt appears
    • Select OK to clear


    Non-prompted Non-Vol Clear - Clears NV and deletes all FIT files including Activities, Courses, Workouts.

    • Turn device off
    • Hold Lap/Reset and Start/Stop
    • Press and release the power button
    • Continue to hold only Lap/Reset and Start/Stop
    • Release Lap/Reset and Start/Stop when the Garmin Logo is cleared
    • The unit will restart and clear non-vol
  • I'm not lucky with this advice.
    At the moment I'm using Firmware V6.0.0
    The problem last week appears with V5.3.0
    Is there any bugfix available for that problem?

    For example to check the edge 520 file system before starting recording a ride.
    It is very very depressing when nothing is stored after eight hours recording!!!
  • Are you connecting the Edge to a PC or a Mac?
  • I'm connecting the Edge 520 with a PC (win7x64)

    Here you have the latest log out of EventLogs directory:

    >>>>> EVL_CURR_LOGS <<<<<

    verNum: 8/13/2014 (00)
    ownerID: 00000000
    OwnerName: GFS
    status: 03
    pri_thresh: 2
    archived: 20
    max_arch: 20
    num_recs: 20
    rec_size: 40
    next_evnt: 19
    timeDay: 2016/ 6/ 2 5:35:14
    cycle_cnt: 452

    19: EB 01 00 00 0:00:05.861 HWM GFS Vol Mount Status: vol_idx:0 mV:4077
    1A* A8 51 01 00 0:00:31.260 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
    1B* A8 51 01 00 0:00:31.260 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
    1C* A8 42 00 00 0:00:31.272 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
    1D: E0 00 00 00 0:00:31.273 SYC main CHKDSK Report: Vol:0 Time:27msec Dirs:10 Files:103 Free:0 Diff:1900381668
    1E: FE 01 00 00 0:00:31.889 SYC main 2016/ 6/ 1 13:22:19 V:0

    1F: FF 00 00 00 0:00:00.788 SYC main 2016/ 6/ 1 13:22:31 C:449
    00: EB 01 00 00 0:00:05.842 HWM GFS Vol Mount Status: vol_idx:0 mV:4070
    01* A8 51 01 00 0:01:38.253 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
    02* A8 51 01 00 0:01:38.254 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
    03* A8 42 00 00 0:01:38.266 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
    04: E0 00 00 00 0:01:38.266 SYC main CHKDSK Report: Vol:0 Time:26msec Dirs:10 Files:103 Free:0 Diff:1900381668
    05: FE 01 00 00 0:01:38.884 SYC main 2016/ 6/ 1 13:24:09 V:0

    06: FF 00 00 00 0:00:00.785 SYC main 2016/ 6/ 1 15:26:24 C:450
    07: EB 01 00 00 0:00:05.836 HWM GFS Vol Mount Status: vol_idx:0 mV:4071
    08* 55 00 00 00 3:03:20.632 SYC main 00010300000000004883FF7000000000000000000000000044E701000000000090AC0F7160B8E87070C04B7100000000 ........H..p............D..........q`..pp.Kq....
    09* A8 50 00 00 3:03:21.200 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
    0A* A8 52 01 00 3:03:21.200 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
    0B* A8 51 01 00 3:03:21.215 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
    0C* A8 51 01 00 3:03:21.216 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
    0D* A8 42 00 00 3:03:21.233 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
    0E: E0 00 00 00 3:03:21.234 SYC main CHKDSK Report: Vol:0 Time:55msec Dirs:10 Files:104 Free:0 Diff:1900381668
    0F: FE 01 00 00 3:03:22.114 SYC main 2016/ 6/ 1 18:29:47 V:0

    10: FF 00 00 00 0:00:00.802 SYC main 2016/ 6/ 1 19:12:20 C:451
    11: EB 01 00 00 0:00:05.865 HWM GFS Vol Mount Status: vol_idx:0 mV:3930
    12* A8 51 01 00 0:12:30.734 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
    13* A8 51 01 00 0:12:30.735 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
    14* A8 42 00 00 0:12:30.747 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
    15: E0 00 00 00 0:12:30.748 SYC main CHKDSK Report: Vol:0 Time:27msec Dirs:10 Files:104 Free:0 Diff:1900381668
    16: FE 01 00 00 0:12:31.368 SYC main 2016/ 6/ 1 19:24:50 V:0

    17: FF 00 00 00 0:00:00.798 SYC main 2016/ 6/ 2 5:35:09 C:452
    18: EB 01 00 00 0:00:05.862 HWM GFS Vol Mount Status: vol_idx:0 mV:4015

    verNum: 8/13/2014 (00)
    ownerID: 00000001
    OwnerName: HCACHE
    status: 11
    pri_thresh: 2
    archived: 00
    max_arch: 20
    num_recs: 00
    rec_size: 18
    next_evnt: 00
    timeDay: 2016/ 6/ 2 5:35:09
    cycle_cnt: 452
  • So the unit is not recording any activities, not matter what their duration is? Is there anything in the Garmin\Debugging\err_log.txt file?
  • Here the content of Debugging\err_log.txt


    2067 (Edge 520) SW ver: 530
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-4-29 21:44:17}
    PackageVersion: {}
    SystemVersion: {5.30}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Symbols Error: {Symbols File Not Found}
    Backtrace: {
    Function Address: 0x0801727E
    Call Address at Function: 0x080172B4

    Function Address: 0x082ADA72
    Call Address at Function: 0x082ADB10

    Function Address: 0x0834B8C4
    Call Address at Function: 0x0834B9E8

    }
    Assert_Info: {}
    RTL_Trap_Info: {
    Task ID: 0x714B0240
    Task Name: HWM main
    Error Number: 0x6E5D8037

    Uptime: 3904
    Registers:
    0x71129538
    0x00000001
    0x00000000
    0x71129544
    0x7112956C
    0x00000FFF
    0x71129544
    0x00000000
    0x71129550
    0x7112956C
    0x000927C0
    0x00000003
    0x71129544
    0x714B0180
    0x08017399
    0x00000000

    CPSR: 0x00000000
    HFSR: 0x00000000
    CFSR: 0x00020000
    BFAR: 0xE000ED38
    MMFAR: 0xE000ED34
    AFSR: 0x00000000
    PSP: 0x714B0118
    MSP: 0x200007F8

    Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
    Exception_Info: {}
    Error_Cause: {1}


    2067 (Edge 520) SW ver: 530
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-5-17 23:27:46}
    PackageVersion: {}
    SystemVersion: {5.30}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Symbols Error: {Symbols File Not Found}
    Backtrace: {
    Function Address: 0x0801727E
    Call Address at Function: 0x080172B4

    Function Address: 0x082ADA72
    Call Address at Function: 0x082ADB10

    Function Address: 0x0834B8C4
    Call Address at Function: 0x0834B9E8

    }
    Assert_Info: {}
    RTL_Trap_Info: {
    Task ID: 0x714B0240
    Task Name: HWM main
    Error Number: 0x6E5D8037

    Uptime: 940
    Registers:
    0x71129538
    0x00000001
    0x00000000
    0x71129544
    0x7112956C
    0x00000FFF
    0x71129544
    0x00000000
    0x71129550
    0x7112956C
    0x000927C0
    0x00000003
    0x71129544
    0x714B0180
    0x08017399
    0x00000000

    CPSR: 0x00000000
    HFSR: 0x00000000
    CFSR: 0x00020000
    BFAR: 0xE000ED38
    MMFAR: 0xE000ED34
    AFSR: 0x00000000
    PSP: 0x714B0118
    MSP: 0x200007F8

    Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
    Exception_Info: {}
    Error_Cause: {1}


    2067 (Edge 520) SW ver: 530
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-5-27 22:27:38}
    PackageVersion: {}
    SystemVersion: {5.30}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Backtrace: {}
    Assert_Info: {}
    RTL_Trap_Info: {}
    Exception_Info: {}
    Error_Cause: {8}


    2067 (Edge 520) SW ver: 600
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-6-1 8:29:35}
    PackageVersion: {}
    SystemVersion: {6.00}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Symbols Error: {Symbols File Not Found}
    Backtrace: {
    Function Address: 0x08003F18
    Call Address at Function: 0x08003F50

    Function Address: 0x08285150
    Call Address at Function: 0x08285168

    Function Address: 0x083BBB36
    Call Address at Function: 0x083BC078

    Function Address: 0x083AFB72
    Call Address at Function: 0x083AFE6C

    Function Address: 0x0839DE6A
    Call Address at Function: 0x0839DEAC

    Function Address: 0x0838BAF4
    Call Address at Function: 0x0838BB32

    Function Address: 0x0839DCA6
    Call Address at Function: 0x0839DCEE

    Function Address: 0x08043A84
    Call Address at Function: 0x08043ABE

    Function Address: 0x081773AE
    Call Address at Function: 0x081773F0

    Function Address: 0x080BC5E0
    Call Address at Function: 0x080BC638

    }
    Assert_Info: {}
    RTL_Trap_Info: {
    Task ID: 0x70F91D68
    Task Name: BTM timely data
    Error Number: 0x6E5D8002

    Uptime: 4022056
    Registers:
    0x70F91D68
    0x00000211
    0x083BC079
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000

    CPSR: 0x00000000
    HFSR: 0x00000000
    CFSR: 0x00000000
    BFAR: 0x00000000
    MMFAR: 0x00000000
    AFSR: 0x00000000
    PSP: 0x00000000
    MSP: 0x00000000

    Error Message: Bad memory handle, r0=task ID, r1=handle, r2=rtrn}
    Exception_Info: {}
    Error_Cause: {1}
  • Here it is, sorry for the delay:


    2067 (Edge 520) SW ver: 530
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-4-29 21:44:17}
    PackageVersion: {}
    SystemVersion: {5.30}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Symbols Error: {Symbols File Not Found}
    Backtrace: {
    Function Address: 0x0801727E
    Call Address at Function: 0x080172B4

    Function Address: 0x082ADA72
    Call Address at Function: 0x082ADB10

    Function Address: 0x0834B8C4
    Call Address at Function: 0x0834B9E8

    }
    Assert_Info: {}
    RTL_Trap_Info: {
    Task ID: 0x714B0240
    Task Name: HWM main
    Error Number: 0x6E5D8037

    Uptime: 3904
    Registers:
    0x71129538
    0x00000001
    0x00000000
    0x71129544
    0x7112956C
    0x00000FFF
    0x71129544
    0x00000000
    0x71129550
    0x7112956C
    0x000927C0
    0x00000003
    0x71129544
    0x714B0180
    0x08017399
    0x00000000

    CPSR: 0x00000000
    HFSR: 0x00000000
    CFSR: 0x00020000
    BFAR: 0xE000ED38
    MMFAR: 0xE000ED34
    AFSR: 0x00000000
    PSP: 0x714B0118
    MSP: 0x200007F8

    Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
    Exception_Info: {}
    Error_Cause: {1}


    2067 (Edge 520) SW ver: 530
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-5-17 23:27:46}
    PackageVersion: {}
    SystemVersion: {5.30}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Symbols Error: {Symbols File Not Found}
    Backtrace: {
    Function Address: 0x0801727E
    Call Address at Function: 0x080172B4

    Function Address: 0x082ADA72
    Call Address at Function: 0x082ADB10

    Function Address: 0x0834B8C4
    Call Address at Function: 0x0834B9E8

    }
    Assert_Info: {}
    RTL_Trap_Info: {
    Task ID: 0x714B0240
    Task Name: HWM main
    Error Number: 0x6E5D8037

    Uptime: 940
    Registers:
    0x71129538
    0x00000001
    0x00000000
    0x71129544
    0x7112956C
    0x00000FFF
    0x71129544
    0x00000000
    0x71129550
    0x7112956C
    0x000927C0
    0x00000003
    0x71129544
    0x714B0180
    0x08017399
    0x00000000

    CPSR: 0x00000000
    HFSR: 0x00000000
    CFSR: 0x00020000
    BFAR: 0xE000ED38
    MMFAR: 0xE000ED34
    AFSR: 0x00000000
    PSP: 0x714B0118
    MSP: 0x200007F8

    Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
    Exception_Info: {}
    Error_Cause: {1}


    2067 (Edge 520) SW ver: 530
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-5-27 22:27:38}
    PackageVersion: {}
    SystemVersion: {5.30}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Backtrace: {}
    Assert_Info: {}
    RTL_Trap_Info: {}
    Exception_Info: {}
    Error_Cause: {8}


    2067 (Edge 520) SW ver: 600
    ParserVersion 3
    UnitId: {3910464275}
    Product: {Edge 520}
    SoftwarePartNumber: {006-B2067-00}
    Time: {2016-6-1 8:29:35}
    PackageVersion: {}
    SystemVersion: {6.00}
    PackageName: {RELEASE}
    Build_Tag: {RELEASE}
    build_type: {RELEASE}
    Symbols Error: {Symbols File Not Found}
    Backtrace: {
    Function Address: 0x08003F18
    Call Address at Function: 0x08003F50

    Function Address: 0x08285150
    Call Address at Function: 0x08285168

    Function Address: 0x083BBB36
    Call Address at Function: 0x083BC078

    Function Address: 0x083AFB72
    Call Address at Function: 0x083AFE6C

    Function Address: 0x0839DE6A
    Call Address at Function: 0x0839DEAC

    Function Address: 0x0838BAF4
    Call Address at Function: 0x0838BB32

    Function Address: 0x0839DCA6
    Call Address at Function: 0x0839DCEE

    Function Address: 0x08043A84
    Call Address at Function: 0x08043ABE

    Function Address: 0x081773AE
    Call Address at Function: 0x081773F0

    Function Address: 0x080BC5E0
    Call Address at Function: 0x080BC638

    }
    Assert_Info: {}
    RTL_Trap_Info: {
    Task ID: 0x70F91D68
    Task Name: BTM timely data
    Error Number: 0x6E5D8002

    Uptime: 4022056
    Registers:
    0x70F91D68
    0x00000211
    0x083BC079
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000

    CPSR: 0x00000000
    HFSR: 0x00000000
    CFSR: 0x00000000
    BFAR: 0x00000000
    MMFAR: 0x00000000
    AFSR: 0x00000000
    PSP: 0x00000000
    MSP: 0x00000000

    Error Message: Bad memory handle, r0=task ID, r1=handle, r2=rtrn}
    Exception_Info: {}
    Error_Cause: {1}
  • I think you will need to contact Garmin support and work with them to get the unit fixed or replaced. You could try re-formatting the device and rebuilding the file system. If you would like to try that I can give you instructions on how to do it.
  • Alan,
    thank your for the reply. Yes I've already contacted the Garmin support. Independent of that it would be helpful to know how to re-format and rebuild the file system of the Edge 520 device.
    regards
    Gemsi