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Edge 520 doesn't save fit file

Former Member over 9 years ago

Since the last update my Garmin Edge 520 dosen't save my rides anymore. After a ride the garmin asks me if i want to save the ride and i say yes but later there is no .fit file...
But in the Strava segments i can see my latest time i rode it
Is there way to get back the rides?
Will a complete reset of the unite solve the problem?

0 aweatherall over 9 years ago

Unfortunately you will not be able to get the missing rides back.

If the file system does not look corrupt then I would suggest trying to perform a reset of the unit.

Try a prompted clear first.

Prompted non-vol clear –

Turn device off
Hold the Down key while powering on the device
Continue holding the down key until the “Factory Reset” prompt appears
Select OK to clear

Non-prompted Non-Vol Clear - Clears NV and deletes all FIT files including Activities, Courses, Workouts.

Turn device off
Hold Lap/Reset and Start/Stop
Press and release the power button
Continue to hold only Lap/Reset and Start/Stop
Release Lap/Reset and Start/Stop when the Garmin Logo is cleared
The unit will restart and clear non-vol

0 gemsweb over 9 years ago

I'm not lucky with this advice.
At the moment I'm using Firmware V6.0.0
The problem last week appears with V5.3.0
Is there any bugfix available for that problem?

For example to check the edge 520 file system before starting recording a ride.
It is very very depressing when nothing is stored after eight hours recording!!!

0 aweatherall over 9 years ago

Are you connecting the Edge to a PC or a Mac?

0 gemsweb over 9 years ago

I'm connecting the Edge 520 with a PC (win7x64)

Here you have the latest log out of EventLogs directory:

>>>>> EVL_CURR_LOGS <<<<<

verNum: 8/13/2014 (00)
ownerID: 00000000
OwnerName: GFS
status: 03
pri_thresh: 2
archived: 20
max_arch: 20
num_recs: 20
rec_size: 40
next_evnt: 19
timeDay: 2016/ 6/ 2 5:35:14
cycle_cnt: 452

19: EB 01 00 00 0:00:05.861 HWM GFS Vol Mount Status: vol_idx:0 mV:4077
1A* A8 51 01 00 0:00:31.260 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
1B* A8 51 01 00 0:00:31.260 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
1C* A8 42 00 00 0:00:31.272 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
1D: E0 00 00 00 0:00:31.273 SYC main CHKDSK Report: Vol:0 Time:27msec Dirs:10 Files:103 Free:0 Diff:1900381668
1E: FE 01 00 00 0:00:31.889 SYC main 2016/ 6/ 1 13:22:19 V:0

1F: FF 00 00 00 0:00:00.788 SYC main 2016/ 6/ 1 13:22:31 C:449
00: EB 01 00 00 0:00:05.842 HWM GFS Vol Mount Status: vol_idx:0 mV:4070
01* A8 51 01 00 0:01:38.253 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
02* A8 51 01 00 0:01:38.254 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
03* A8 42 00 00 0:01:38.266 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
04: E0 00 00 00 0:01:38.266 SYC main CHKDSK Report: Vol:0 Time:26msec Dirs:10 Files:103 Free:0 Diff:1900381668
05: FE 01 00 00 0:01:38.884 SYC main 2016/ 6/ 1 13:24:09 V:0

06: FF 00 00 00 0:00:00.785 SYC main 2016/ 6/ 1 15:26:24 C:450
07: EB 01 00 00 0:00:05.836 HWM GFS Vol Mount Status: vol_idx:0 mV:4071
08* 55 00 00 00 3:03:20.632 SYC main 00010300000000004883FF7000000000000000000000000044E701000000000090AC0F7160B8E87070C04B7100000000 ........H..p............D..........q`..pp.Kq....
09* A8 50 00 00 3:03:21.200 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
0A* A8 52 01 00 3:03:21.200 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
0B* A8 51 01 00 3:03:21.215 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
0C* A8 51 01 00 3:03:21.216 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
0D* A8 42 00 00 3:03:21.233 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
0E: E0 00 00 00 3:03:21.234 SYC main CHKDSK Report: Vol:0 Time:55msec Dirs:10 Files:104 Free:0 Diff:1900381668
0F: FE 01 00 00 3:03:22.114 SYC main 2016/ 6/ 1 18:29:47 V:0

10: FF 00 00 00 0:00:00.802 SYC main 2016/ 6/ 1 19:12:20 C:451
11: EB 01 00 00 0:00:05.865 HWM GFS Vol Mount Status: vol_idx:0 mV:3930
12* A8 51 01 00 0:12:30.734 SYC main CHKDSK Err - vol_idx:0 file:2016-03-26-08-32-07.fit
13* A8 51 01 00 0:12:30.735 SYC main CHKDSK Err - vol_idx:0 file:2016-04-04-17-58-03.fit
14* A8 42 00 00 0:12:30.747 SYC main CHKDSK Err - vol_idx:0 file:/Garmin/Workouts/.FTP/
15: E0 00 00 00 0:12:30.748 SYC main CHKDSK Report: Vol:0 Time:27msec Dirs:10 Files:104 Free:0 Diff:1900381668
16: FE 01 00 00 0:12:31.368 SYC main 2016/ 6/ 1 19:24:50 V:0

17: FF 00 00 00 0:00:00.798 SYC main 2016/ 6/ 2 5:35:09 C:452
18: EB 01 00 00 0:00:05.862 HWM GFS Vol Mount Status: vol_idx:0 mV:4015

verNum: 8/13/2014 (00)
ownerID: 00000001
OwnerName: HCACHE
status: 11
pri_thresh: 2
archived: 00
max_arch: 20
num_recs: 00
rec_size: 18
next_evnt: 00
timeDay: 2016/ 6/ 2 5:35:09
cycle_cnt: 452

0 aweatherall over 9 years ago

So the unit is not recording any activities, not matter what their duration is? Is there anything in the Garmin\Debugging\err_log.txt file?

0 gemsweb over 9 years ago

Here the content of Debugging\err_log.txt

2067 (Edge 520) SW ver: 530
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-4-29 21:44:17}
PackageVersion: {}
SystemVersion: {5.30}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Symbols Error: {Symbols File Not Found}
Backtrace: {
Function Address: 0x0801727E
Call Address at Function: 0x080172B4

Function Address: 0x082ADA72
Call Address at Function: 0x082ADB10

Function Address: 0x0834B8C4
Call Address at Function: 0x0834B9E8

}
Assert_Info: {}
RTL_Trap_Info: {
Task ID: 0x714B0240
Task Name: HWM main
Error Number: 0x6E5D8037

Uptime: 3904
Registers:
0x71129538
0x00000001
0x00000000
0x71129544
0x7112956C
0x00000FFF
0x71129544
0x00000000
0x71129550
0x7112956C
0x000927C0
0x00000003
0x71129544
0x714B0180
0x08017399
0x00000000

CPSR: 0x00000000
HFSR: 0x00000000
CFSR: 0x00020000
BFAR: 0xE000ED38
MMFAR: 0xE000ED34
AFSR: 0x00000000
PSP: 0x714B0118
MSP: 0x200007F8

Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
Exception_Info: {}
Error_Cause: {1}

2067 (Edge 520) SW ver: 530
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-5-17 23:27:46}
PackageVersion: {}
SystemVersion: {5.30}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Symbols Error: {Symbols File Not Found}
Backtrace: {
Function Address: 0x0801727E
Call Address at Function: 0x080172B4

Function Address: 0x082ADA72
Call Address at Function: 0x082ADB10

Function Address: 0x0834B8C4
Call Address at Function: 0x0834B9E8

}
Assert_Info: {}
RTL_Trap_Info: {
Task ID: 0x714B0240
Task Name: HWM main
Error Number: 0x6E5D8037

Uptime: 940
Registers:
0x71129538
0x00000001
0x00000000
0x71129544
0x7112956C
0x00000FFF
0x71129544
0x00000000
0x71129550
0x7112956C
0x000927C0
0x00000003
0x71129544
0x714B0180
0x08017399
0x00000000

CPSR: 0x00000000
HFSR: 0x00000000
CFSR: 0x00020000
BFAR: 0xE000ED38
MMFAR: 0xE000ED34
AFSR: 0x00000000
PSP: 0x714B0118
MSP: 0x200007F8

Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
Exception_Info: {}
Error_Cause: {1}

2067 (Edge 520) SW ver: 530
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-5-27 22:27:38}
PackageVersion: {}
SystemVersion: {5.30}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Backtrace: {}
Assert_Info: {}
RTL_Trap_Info: {}
Exception_Info: {}
Error_Cause: {8}

2067 (Edge 520) SW ver: 600
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-6-1 8:29:35}
PackageVersion: {}
SystemVersion: {6.00}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Symbols Error: {Symbols File Not Found}
Backtrace: {
Function Address: 0x08003F18
Call Address at Function: 0x08003F50

Function Address: 0x08285150
Call Address at Function: 0x08285168

Function Address: 0x083BBB36
Call Address at Function: 0x083BC078

Function Address: 0x083AFB72
Call Address at Function: 0x083AFE6C

Function Address: 0x0839DE6A
Call Address at Function: 0x0839DEAC

Function Address: 0x0838BAF4
Call Address at Function: 0x0838BB32

Function Address: 0x0839DCA6
Call Address at Function: 0x0839DCEE

Function Address: 0x08043A84
Call Address at Function: 0x08043ABE

Function Address: 0x081773AE
Call Address at Function: 0x081773F0

Function Address: 0x080BC5E0
Call Address at Function: 0x080BC638

}
Assert_Info: {}
RTL_Trap_Info: {
Task ID: 0x70F91D68
Task Name: BTM timely data
Error Number: 0x6E5D8002

Uptime: 4022056
Registers:
0x70F91D68
0x00000211
0x083BC079
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000

CPSR: 0x00000000
HFSR: 0x00000000
CFSR: 0x00000000
BFAR: 0x00000000
MMFAR: 0x00000000
AFSR: 0x00000000
PSP: 0x00000000
MSP: 0x00000000

Error Message: Bad memory handle, r0=task ID, r1=handle, r2=rtrn}
Exception_Info: {}
Error_Cause: {1}

0 gemsweb over 9 years ago

Here it is, sorry for the delay:

2067 (Edge 520) SW ver: 530
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-4-29 21:44:17}
PackageVersion: {}
SystemVersion: {5.30}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Symbols Error: {Symbols File Not Found}
Backtrace: {
Function Address: 0x0801727E
Call Address at Function: 0x080172B4

Function Address: 0x082ADA72
Call Address at Function: 0x082ADB10

Function Address: 0x0834B8C4
Call Address at Function: 0x0834B9E8

}
Assert_Info: {}
RTL_Trap_Info: {
Task ID: 0x714B0240
Task Name: HWM main
Error Number: 0x6E5D8037

Uptime: 3904
Registers:
0x71129538
0x00000001
0x00000000
0x71129544
0x7112956C
0x00000FFF
0x71129544
0x00000000
0x71129550
0x7112956C
0x000927C0
0x00000003
0x71129544
0x714B0180
0x08017399
0x00000000

CPSR: 0x00000000
HFSR: 0x00000000
CFSR: 0x00020000
BFAR: 0xE000ED38
MMFAR: 0xE000ED34
AFSR: 0x00000000
PSP: 0x714B0118
MSP: 0x200007F8

Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
Exception_Info: {}
Error_Cause: {1}

2067 (Edge 520) SW ver: 530
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-5-17 23:27:46}
PackageVersion: {}
SystemVersion: {5.30}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Symbols Error: {Symbols File Not Found}
Backtrace: {
Function Address: 0x0801727E
Call Address at Function: 0x080172B4

Function Address: 0x082ADA72
Call Address at Function: 0x082ADB10

Function Address: 0x0834B8C4
Call Address at Function: 0x0834B9E8

}
Assert_Info: {}
RTL_Trap_Info: {
Task ID: 0x714B0240
Task Name: HWM main
Error Number: 0x6E5D8037

Uptime: 940
Registers:
0x71129538
0x00000001
0x00000000
0x71129544
0x7112956C
0x00000FFF
0x71129544
0x00000000
0x71129550
0x7112956C
0x000927C0
0x00000003
0x71129544
0x714B0180
0x08017399
0x00000000

CPSR: 0x00000000
HFSR: 0x00000000
CFSR: 0x00020000
BFAR: 0xE000ED38
MMFAR: 0xE000ED34
AFSR: 0x00000000
PSP: 0x714B0118
MSP: 0x200007F8

Error Message: Usage-fault, r0-15, CPSR, HFSR, CFSR, BFAR, MMFAR, AFSR, PSP, MSP}
Exception_Info: {}
Error_Cause: {1}

2067 (Edge 520) SW ver: 530
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-5-27 22:27:38}
PackageVersion: {}
SystemVersion: {5.30}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Backtrace: {}
Assert_Info: {}
RTL_Trap_Info: {}
Exception_Info: {}
Error_Cause: {8}

2067 (Edge 520) SW ver: 600
ParserVersion 3
UnitId: {3910464275}
Product: {Edge 520}
SoftwarePartNumber: {006-B2067-00}
Time: {2016-6-1 8:29:35}
PackageVersion: {}
SystemVersion: {6.00}
PackageName: {RELEASE}
Build_Tag: {RELEASE}
build_type: {RELEASE}
Symbols Error: {Symbols File Not Found}
Backtrace: {
Function Address: 0x08003F18
Call Address at Function: 0x08003F50

Function Address: 0x08285150
Call Address at Function: 0x08285168

Function Address: 0x083BBB36
Call Address at Function: 0x083BC078

Function Address: 0x083AFB72
Call Address at Function: 0x083AFE6C

Function Address: 0x0839DE6A
Call Address at Function: 0x0839DEAC

Function Address: 0x0838BAF4
Call Address at Function: 0x0838BB32

Function Address: 0x0839DCA6
Call Address at Function: 0x0839DCEE

Function Address: 0x08043A84
Call Address at Function: 0x08043ABE

Function Address: 0x081773AE
Call Address at Function: 0x081773F0

Function Address: 0x080BC5E0
Call Address at Function: 0x080BC638

}
Assert_Info: {}
RTL_Trap_Info: {
Task ID: 0x70F91D68
Task Name: BTM timely data
Error Number: 0x6E5D8002

Uptime: 4022056
Registers:
0x70F91D68
0x00000211
0x083BC079
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000

CPSR: 0x00000000
HFSR: 0x00000000
CFSR: 0x00000000
BFAR: 0x00000000
MMFAR: 0x00000000
AFSR: 0x00000000
PSP: 0x00000000
MSP: 0x00000000

Error Message: Bad memory handle, r0=task ID, r1=handle, r2=rtrn}
Exception_Info: {}
Error_Cause: {1}

0 gemsweb over 9 years ago

Any news to that thread?

0 aweatherall over 9 years ago

I think you will need to contact Garmin support and work with them to get the unit fixed or replaced. You could try re-formatting the device and rebuilding the file system. If you would like to try that I can give you instructions on how to do it.

0 gemsweb over 9 years ago

Alan,
thank your for the reply. Yes I've already contacted the Garmin support. Independent of that it would be helpful to know how to re-format and rebuild the file system of the Edge 520 device.
regards
Gemsi