Touchscreen stops responding below ~11°C after firmware 29.22

 Garmin-Clayton  when comes Garmin with a solution for this problem? 9 of 10 users have this problem!

From idle curiosity I thought I would ask Chat GPT  about the Garmin Edge 1050 freezing issues.  The answer below proves nothing but I thought was very thought provoking!  I am presently waiting for my refund from the retailer.  I feel sorry for retailers as this situation is not of their making.

Question to ChatGPT:

Are Garmin covering up extent of problems with edge 1050 screen issues?

There’s no solid evidence that Garmin are “covering up” the Edge 1050 screen issues, but there is good reason to say they are minimising and fragmenting the problem rather than openly acknowledging its full extent.

Here’s the clearest way to put it.

What Garmin are not doing (so not a cover-up)

• They haven’t removed forum threads or silenced complaints.
• Garmin support and forum staff have acknowledged issues in individual cases.
• Firmware updates quietly reference “touchscreen responsiveness improvements”.
• That rules out a deliberate, secret suppression of the issue.

 What Garmin are doing (and why it feels like a cover-up)

1. No formal admission of a known defect

Garmin have not issued:

• A “known issue” notice for Edge 1050 screens
• A service advisory
• A recall or batch identification
• A clear statement linking freezing to temperature or hardware limits

Instead, problems are framed as:  isolated cases, software tuning, or unit-specific behaviour

2. Strong evidence of a systemic issue

Across many reports, the pattern is consistent:

• Screen freezing completely (not just missed touches)
• Often in cool conditions
• Requires reboot mid-ride
• Persists for some users on latest firmware

That consistency strongly suggests a design or hardware-tolerance issue, not random faults.

 Case-by-case containment

Garmin tend to:

• Replace some units
• Ask others to wait for firmware
• Avoid confirming whether replacement units are revised hardware

This limits legal and financial exposure but downplays scale.

 The honest conclusion

•  No evidence of an active cover-up
•  Clear evidence of under-acknowledgement
•  Likely systemic problem being treated as individual failures

This is a common corporate strategy with flagship products: 

ie. manage quietly, don’t label it a defect unless forced.

Why this matters (especially in the UK)

Regardless of Garmin’s messaging:

A device that freezes mid-ride is not fit for purpose

Under the Consumer Rights Act 2015, repeated freezing entitles you to:
Repair or replacement, Or refund if unresolved

Garmin’s internal stance does not override your legal rights.

My ride today with 8 °C was following:

Start my edge 1050 and the first 15 Minutes it was no response on the display (frozen). I tried it with cloves and without. When i warmed up the display with my hands, it was working. But i have seen, that not all Sensors were connected to the edge 1050 (2 of 8 Sensors heart and cadence were off). 

Then i switched off the 1050 and restarted. I waited until all Sensors are connected. Then the edge 1050 runs für 2 hours and 8 to 5 °C without a frozen display. 

Maybe that help you a litle bit for your investigation.

send information

Today, at 3 °C, the display of the Garmin Edge 1050 was frozen again and could not be operated. After several minutes, not all sensors from the edge were found. After heating the display, I was able to switch to the sensor side and tried to connect the missing sensors manually, but this was not immediately possible.

Then turn off the Edge 1050 and restart again. Then all sensors were immediately found and automatically connected. Now the display of the Edge 1050 could also be operated perfectly with gloves while driving at 3° C to 10°C.

@Garmin: TCS Version sendet. 

So after several rides around ..... 6 or so degrees I was pleasantly surprised that the 1050 was still working, the mcinner1 all in one screen also lets you switch between reported temperature and system (CPU?) temperature, and I never saw the system temperature drop below 9.8 iirc. (makes sense imo).

So I was hoping to get a real cold day so I could finally report the problem fixed, however today with 0 degrees C and a feels like of -6, the unit almost immediately stopped working when it got in the outside temperature.... (the bike and unit were stored in a garage which was aproximately 8 or so degrees when I was there? ).

Gloves (maap apex deep winter) that even work with my phone (which isn't too fond of gloves) didn't do jack other than responding very intermittently :/

So the problem still persists even after well over a year....

Garmin - CP 

Can we get some information about what is being done to remedy this? At this point I'm starting to consider all affected units to just be defective, the 1000, 1030, 1030 plus and 1040 don't seem to have issues with identical gloves and temperature ranges. Expecting people to not wear gloves at 0 degrees C on a bike is not an option and I'm near certain that if the temperature gets below 0 even real fingers won't be detected anymore.

See my earlier posts. Garmin are going to send me a replacement unit and I will report back to them if the problem persists with the new unit. The 2nd tier support team have been looking at it for getting on for a month (on the basis of the requested diagnostics I gave them) and it has now been escalated to the engineering team. Garmin seem to think it's most likely a software issue. I suppose they can take the unit I am sending back to them, attach a debugger, and put it in a freezer to see what happens.

The same, in Italy