This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

GARMIN: You owe us an explanation, apology, and prevention plan for this "Crowdstrike" level failure.

wes-m 5 months ago

Subject says it all. I've been a loyal customer of Garmin's since before the first eTrex GPS units were released in the early 2000s. I think they have the best units on the market. But this issue is unacceptable, and we deserve an explanation, not silence.

Top Replies

All Replies

0 JohnCC 5 months ago

What issue?

0 tgu-garmin 5 months ago in reply to JohnCC

Corrupt CPE file and the overall mass with regular operation of the 1050 resulting in frequent reboots. The CPE problem is solved, the rest is not.

0 Cibor 5 months ago in reply to JohnCC

I think he meant releasing the Edge 1050 to the market ;)

+1 Garmin-Clayton 5 months ago

Thanks for reaching out, I am assuming this post is in reference to a recent GPS update that caused some fitness devices to freeze or reboot.

We have resolved the underlying issue causing some devices to be stuck on the start up screen or a blue triangle. For reference, see the following FAQ: My Garmin Device Will Not Boot Past the Start Up Screen

If the steps in the FAQ above do not give you a resolution, please contact Garmin Support directly: https://support.garmin.com/

0 tgu-garmin 5 months ago in reply to Garmin-Clayton

Thank you for the clarification. Could you give a time frame, until the reboot problems are fixed? I currently use three Garmin products: Edge 1050, 1040, and Epix 2. None of them were affected by the CPE issue, but the 1050 doesn’t run stable due to the reboots during activities.

0 wes-m 5 months ago

The FAQ didn't help when we needed our devices and had to do a hard reset to use them, losing much of the on-device statistics. We're all nerds who want to track things, and you blew it up.

Explanation, apology, and prevention plan. It's what any business would expect from a supplier who had such a massive quality control failure.

0 ejdevries 5 months ago in reply to tgu-garmin

I wonder how many devices have the reboot problem. I have an Edge 1050. I have had the reboot problems before with the 1040 but I have not seen them on the 1050.
This weekend I did two 100km rides without reboots or other problems. In both rides I was using navigation and the device was coupled with a speed sensor, a Varia radar and a 4iiii power meter.

0 tgu-garmin 5 months ago in reply to ejdevries

Did you ride in cold temperatures?

If it is a hardware problem in some units, Garmin should make a product recall, and provide methods to put all data and configruation to a working device, including the mileage count.

0 ejdevries 5 months ago in reply to tgu-garmin

It was around 5 degress Celsius, not really cold. My 1050 is pretty new, I bought it in januari. I rode with a friend who bought his 1050 as soon as it was released (june 2024). he also doesn't have reboots. We live in the Netherlands.

0 tgu-garmin 5 months ago in reply to ejdevries

I bought my 1050 on Dec 27th 2024. The device worked flawlessly until temperatures went down 0 degrees celsius or below.