This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Edge 1040 multiple crashes since 28.20

peachingtony
2 months ago

First ride since the firmwide update - navigating a course, about 60 miles. 

Device crashed 3 or 4 times within the first hour - says it is 'saving diagnostics' or something, then reboots. After reboot it resumes the course navigation.

It wasn't doing this before this latest update.

I gave up the course after an hour or so due to this problem.

  • 0 2 months ago in reply to Luko79

    Nothing useful at the moment I think as it's been wiped since the crashes, but when I take it out next if it crashes again I'll post it

  • 0 2 months ago

    I have timed mine - every 28 minutes it does the saving diagnostics reboot thing even if I am not moving.  Seems like some debug code left in or a buffer overflow or something.   Today I tried deleting my temporary files have to wait until Wed to fine out if it worked.  I tried a soft reset, unpairing my phone neither had any impact.  Very frustrating! 

  • 0 2 months ago

    I too have the same issue - it happens every 28 mins (approx) - I have tried a few things with no effect.  Today I deleted temporary files (under Device Reset) it was a featured added in this release.  This is very frustrating and screws up data collection - my old 840 worked more reliably! 

    Garmin Please FIX!! 

  • 0 2 months ago

    Same problem.
    It restarted twice during a 60 km ride and once at the end when I was saving the activity.

  • 0 2 months ago

    Same issue here.  Is it possible to go back to an earlier revision of software?

  • 0 2 months ago

    Same issue with my 1040.  Crashes every 25+ minutes and when saving a ride.  Is it possible to go back to an earlier software revision/

  • 0 2 months ago

    I reported this to Garmin support and they told me there was going to be a fix out next week (week of 9/8)

  • 0 2 months ago

    There is going to be a fix next week (9/8)

  • 0 1 month ago in reply to 8024900

    That doesn't reassure me.

    In my country, for cases such as this exists the expression "see first then believe!". If Garmin follows the discussions in this forum, and I assume they do, they are aware of the existence of this problem for a very long time. But after the many firmware updates we were offered so far, the spontaneous restarts continue to exist. Yesterday at a test drive of only 4.5 km (after a hard reset on firmware 28.20 with all functions/connections off except turn-by-turn navigation) I already had the first restart after 5 minutes. Time and time again it appears that Garmin pursues a policy in which adding new functions has priority over repairing fairly basic functions that are killed with it, such as navigating without any problems.

  • 0 1 month ago

    Hi again all.

    I just thought I would let you know that I redid the same course today. It took over 4 hours and I didn't have a single Edge crash/reboot.

    I decided against rolling back the software after reading there was a fix due. The only thing I did differently was run the 'delete temporary files' from the device reset menu.

    So touch wood this seems to have worked for my Edge. Suggest you give it a try.

    Tony