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Zero values of Training Effect and Training Load after restarting the device

Hi while riding my Edge 1040 solar rebooted and the activity continued but after the shutdown the training effect and training load values remained null and also the recovery 0 hours.

Is it possible to somehow get information with Hrm pro belt when I wear it during activity or downloading info in history is not possible even on watch.

My main concern is the training load it's not always the first time it happens when I stop for a while and the device is hitchhiking or I put the device to sleep and not to mention that the sensors are not connected either.