In an earlier question titled "Font Size in Gear Combo," I had complained that an update to my Edge 1040 had broken the font in the box displaying Gear Combo. No one in the forum had any suggestions.
As is often the case, the initial direct response from CR at Garmin was --> user error / it couldn't have been our fault / Garmin had nothing in the recent updates that could have caused this, etc.
But I persisted in sending them pics and video of the problem, with as much detail as I could. After a time, the CR got back to me and said that yes, indeed, they had caused the problem and they would fix it in some upcoming update, though not immediately.
Fast forward several months and they have indeed fixed it. So good for them in acknowledging the problem and then taking responsibility for fixing it.
My 1040 now shows gear combo in the proper size as it did before the bug was introduced. Happy ending.