This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Edge 1040 Solar Not Starting

Killian
over 1 year ago

I was on a 140km spin yesterday and towards the end a message kept coming up on the screen that it was updating the GPS Firmware. The device lost my location as it was doing this. When the spin finished, I tried restarting the device and it went into a start/shutdown loop. I couldn't force it to stop doing this by pressing the power button normally.

When I got back to where I was staying, I looked online and found various ways to force a hard shutdown (holding power button for 10 seconds) but when it restarted, it wouldn't respond to touch properly so I started considering alternative options including removing the GPS update or worst case scenario, a hard factory reset.

One suggestion I found was to press Power + Start/Stop for 30 seconds to go into Mass Storage Mode, I believe I got it into Media mode as it mentioned it on the startup screen but as I was not near a laptop, I figured I'd turn the unit off and try it today when I got back home. Unfortunately, I can't get it to do anything at all now. 

When I try turning it on, nothing happens at all on the screen. Holding various keys together does nothing. Plugging it into my laptop via USB and GC can't find any device (I've tried various cables).

The battery was around 80% last night but nonetheless, I've let it charge up and presume it is fully charged now.

I also tried holding the lap button down and then connecting the USB cable from the PC and kept holding the lap button down for up to 1 minute to try and force the unit into mass storage - but this doesn't seem to do anything.

I've tried the buttons to force a hard reset and nothng happens.

Is it bricked or is there something else I can try?

Edge 1040 Solar (Version 21.16)

  • 0 over 1 year ago

    OK, update: I eventually managed to get it to start up after holding the power button for ~10 seconds (I had already done this several times without success) and it immediately appeared to have done a factory reset. Got it configured, etc. and decided to power it off and back on again.

    Immediately on restart it went into USB MS mode and I was able to connect it to the laptop.

    However, when I disconnect it from the laptop (using the "eject USB Device" in the system tray), the device restarts and again goes back into USB MS Mode and I can't get it out of this mode. I've also tried holding the Power and Lap buttons but no joy!

    How do I exit USB MS Mode?

  • 0 over 1 year ago in reply to Killian

    Check that the lap button is not stuck down.

  • 0 over 1 year ago in reply to aweatherall

    All buttons appear to be fine.

    When starting up, it immediately shows the text "Loader 21.16" and a minute or so later changes to "USB MS Mode".

    I've tried yet another hard factory reset since my last post and everything appears completely fine (and it communicates with Garmin Express on the laptop) until I power down the device and turn it back on again when it goes back into MS Mode.

  • 0 over 1 year ago in reply to Killian

    Hello I had the same problem yesterday with a 1040 nonsolar. My solution: The reset, where you press the power button for longer than 30 seconds during the endless startup shutdown process and the "Garmin screen" appears. The screen goes blank, a straight line appears and then disappears again. It is important that you actually hold down the power button for longer than 30 seconds. When the device was off, I left it “alone” for 10 minutes. After that everything went normally.

    Servus peggatsch 

  • 0 over 1 year ago in reply to peggatsch

    Thanks - I tried that a number of times but each time I restart it after a >10 minute break, it returns to USB MS Mode Sob

  • 0 over 1 year ago in reply to Killian

    Just to be completely clear - it's entering (what it believes to be) MS mode WITHOUT having even a cable attached? If so, something is obviously very wrong. I wonder if damage to the USB port could cause this? Might be worth blowing air into the port to see if that does anything. 

  • 0 over 1 year ago in reply to simondaw

    You are correct Simon - it is constantly entering MS Mode without a cable being attached.

    I tried blowing air into it using my bike's track pump. No joy though! Cry 

  • 0 over 1 year ago in reply to Killian

    Cry From what you've described, and the fact that resets are not curing it, it sounds to me like a hardware issue rather than software. I'd say it's one for Garmin Support, I'm afraid. 

  • 0 over 1 year ago in reply to simondaw

    Yeah, sent them a mail earlier but no word back from them yet.

  • +1 over 1 year ago in reply to Killian

    Phoned Garmin support who are replacing the unit without any argument or debate which has thankfully made the process painless.

    Thanks all for your advice and input Thumbsup