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Crash detection edge 1040

I have a big issues with the garmin edge 1040, and have been in support with garmin on it. AND they take it very important they said.

If i go out on E-mtb mode and crash detection is set ON for the mode and contact person for email and SMS, and i crash, no SOS pops up

If i test out in the garden and role the bike outside at let the bike fall, nothing happens

BUT!! now hold on... IF i take the 1040 into my hand, and shake it like a wild beast ( it looks crazy ) THEN the SOS pops up

AND, now hold on again, my brother just got a brand new 1040 edge. IT is the same thing , only sos pops up in shacking the device

Why does SOS not popping on when crash on the bike , or let the bike fall... IT ONLY work on when shacking the devices

Because for about 1 year ago, it worked like very good, 

So did garmin did something to firmware or software in a update 

Thanks