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Sensor Pairing Issues

I have a new 1040 that constantly drops and repairs every sensor I have connected (HR, PM, varia radar, Di2).  I have the latest firmware.  I've tried repairing everything, hard factory resets multiple times, no IQ fields, and I've even tried setting it up from scratch without importing my old 1030 setting.  I reached out to Garmin about 6 weeks ago and they asked me to record a few rides in a diagnostic mode which I did and uploaded the files to them.  It's been about 5 weeks since then, I reached out again about a week ago.  Two questions:

1. Is there anything else to try that I'm missing?
2. Does Garmin normally take this long to look at data from a few rides?  It's getting ridiculous at this point.