This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

2023 Map Update Problem through Express -

'There Was an Error Installing The Update' message when confirming the prompt to update the Europe & North America Maps - Has anyone found a solution?

I have had no problems with an Edge 830...

  • Do you get the error when installing either the Europe maps or the North America Maps (not both)? It could be that there is not enough space available on the 1040 to install both due to the recent size increase with the ClimbPro Free Climb data that was added.

  • I had a similar problem when trying to install an updated Europe map using Garmin Express . I managed to resolve the issue bij installing the latest version of the Garmin Express application on my MacBook

  • Yeah, tried individual updates and still get the same error, Express is up to date, so a bit stuck really... I'd delete the map file and overwrite it but there are a few files in the folder and not sure which is the main one nowadays

  • You can remove the maps via Garmin Express, just uncheck the maps and click ok. Then try to reinstall a single map (either NA or Europe) to see if that works.

    Issue is that when both NA and Europe maps are already installed, updating a single one won't work due to limited space available.

  • I’d just figured it out this morning! Thanks all for the helpful tips and advice Thumbsup

  • I had problems with this happening repeatedly. Somehow I noticed that every time I restarted the install it was beginning further along the progress bar than the previous time. I eventually spent all morning starting and restarting the install process and eventually got there. Total PIA, but downloading anything from, or uploading anything to, Garmin is fraught with problems. Maybe the skiiny trousered geeks at Garmin should put down their skinny decaff lattes, stop concentrating on Strava and iPhones and try and get their core product fit for 2023.

  • Hey, I don't think that making "fun" of Garmin employees is either fair or helpful here. I am pretty sure a lot of Garmin engineers are passionate and experts in what they are doing. If anything, I would rather blame the corporate culture and questions like "but will this bring value to the company?" for issues that you are seeing.

    Yes, map downloads are painfully slow and unreliable. Yes, questions can be asked about why we cannot download smaller regions (which should be faster) and whether some infrastructural changes could be made without making the costs skyrocket (maybe use peer2peer/torrents under the hood like Blizzard?). But from business perspective you have already paid for the product, so making downloads faster will not bring Garmin extra income (you can of course switch to the competition when your Edge ages or breaks ;-). From user perspective, you are probably updating your maps more or less quarterly, and you can do it with minor hiccups, while you can probably name bugs which annoy you daily (for example, I am annoyed that I can't ride a workout recommended for tomorrow or that I can't return to a previous interval of a repeated step without breaking the workout page). So let's keep asking Garmin for improving the download experience, but let's not offend Garmin employees or skew proportions by reducing every issue to "core product fitness".

  • Yes, but have you tried talking to them with a problem? Their default position is that they are right and the customer is wrong. Always. 

    They really are most unhelpful and give the impression that they have no idea of what is wrong or how to correct it. You ask them a question and they always come back for more information. You reply and a different "expert" picks it up. They only read the last reply and come back for more information. And so it goes on round and round. 

    The best they ever offer is to refer it to the techy guys and that means case closed. You never, ever hear any more. The best way to solve a problem is via a forum such as this where you can cherry pick everybody else's attempts to solve a problem. 

    Garmin software is very good....when it works. Unfortunately it seems so phenomenally complicated that nobody understands all the small details that cause big problems for the end user. Garmin don't seem able to see the wood for the trees. 

    Maybe if they concentrated on the core functions rather than trying to show off how clever they are there would be fewer problems. 

    Having said that Garmin is still far better than Wahoo!!!

  • depending on if you have a 1040 solar (64gb) or non solar (32 gb) you may not have enough space for North America and EU due to the new climbpro data. They make the maps significantly larger. Prior to attempting to update the EU and NA maps, how much space did you have here:   

  • You mean Garmin supply updates that cannot be applied to Garmin units?

    What sort of company is this?