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Garmin VIRB360 camera control from Garmin EDGE 1040 Solar

Hi,

I purchased 1040 due to new features, longer battery etc.

Actually it was not mentioned the Garmin Virb360 cameras cannot be controlled with that device (1030 works fine).

As Garmin official webpage (https://support.garmin.com/en-US/?faq=ucUGmK6nyB9Wu2UhnjLKa7) still mentions this is possible, I'm asking forum members, developers what I should check.

Of course I attempted to remove the camera and re-add but it does not help, camera appears to be connected but no control possible.

Thank you for the help.

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0 Zoli over 2 years ago in reply to Erik1503

Have they promised the fix? Have you got any feedback from them if they want to re-enable or remove this feature?

0 Erik1503 over 2 years ago in reply to Zoli

Hello,

My support ticket is open but till today no answer from Garmin..

Have a nice weekend

Erik

0 Erik1503 over 2 years ago in reply to Erik1503

Hello to all,

bad news from Garmin support.

Simultaneously start at edge 1040 with Garmin cam not supported. .

So 1 thing the old 1030 can better than the 1040...

Greetings Erik

0 Zoli over 2 years ago in reply to Erik1503

Hi Erik,

Do you mean they wrote that from 1040 virb camera is not supported anymore?

If I remember well somebody wrote that this feature gone after a firmware upgrade.

From my link above the page updateed with 540/840 comouters:

Edge 540 Series | 840 Series | 1040 Series | Explore 2

These Edge models have a Controls widget with VIRB controls available when VIRB camera is connected. To access the widget, swipe down on the screen and then swipe left or right to scroll over to the Controls widget"

I cannot have the original package around me right now, but maybe virb control feature is on the box or maybe it is in the documentation:

https://www8.garmin.com/manuals/webhelp/GUID-0083D0A0-EA6E-41F0-8207-3F1498875E61/EN-US/GUID-09801A97-361B-4675-AD3A-6ACE25854DB3.html

https://www8.garmin.com/manuals/webhelp/virb360/EN-US/GUID-779057D5-A76E-47AF-9E66-C75A1729481D.html

We should not accept Garmin support's answer as someone mentioned this does not work only for 1040 solar.

Also I did a search and there are webpages where 1040 still advertised with this feature.

Who exactly wrote to you: developers or Garmin support?

On the other hand it is not unusual from Garmin to advertise something with non-existing functions such as the Garmin Virb 360 YouTube and Facebook szreaming which has never-ever worked... They attempted to fix but no success.

0 Erik1503 over 2 years ago in reply to Zoli

Hello to all,

Garmin Support Germany wrote to me.

Edge 1040 and virb control is not supported any more. You have to start a record at edge and virb...

Or be happy with your edge 1030

Greetings from Austria

Erik

0 YinZhE_fr over 2 years ago in reply to Zoli

+1 Need this functionnality.

I have 2 VIRB and it is very usefull to remotly control the VIRB during a session from the edge's widget.

Please Garmin correct this "forgotten" but announced feature.

0 Roterdan over 2 years ago

If everyone open a case with Garmin's support. They can make a minimal effort to solve this issue...

0 harry bouma over 1 year ago

Bit late, But I also have an Epix2 and the camera can be controlled with that.
The 1040 connects to the virb 360, but I don't have any manual camera controls at the moment.

0 Zeihold_von_SSL over 1 year ago

Same issue here. I can control my Virb Ultra 30 from my Enduro 2 watch but I can`t say the same about my newly purchased Edge 1040 Solar. Please Garmin, don`t tell me this isn`t supported anymore. This is a very useful feature (especially if you can control it through the Di2 D-Fly buttons in addition to the headunit as well) for commuters. Funny enough, you can control the camera of the new Varia radar. But not your Virb. That is stupid!