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Factory fresh Edge 1040 stuck in update loop

Brand new out of the box Edge 1040 Solar will not pair with an iPhone (the device does not show up neither under bluetooth nor will the pairing via the app succeed). When attempting to connect via Garmin Express, the latter will attempt to update the device claiming success. However, after the device is removed from the computer, it will suggest an update from 12.xx to 15.xx. If the update is accepted, the device will reboot after some time spent updating and prompt to update again. Device reset has not been helpful, downgrading to 12.11 has not helped to resolve the issue. Any help would be much appreciated, would hate to send it back.

0 Michael over 2 years ago

I had such a boot loop with SW 15.23 after updating maps. A factory reset solved the issue.

Unfortunately I found only the german version of the help site:

https://support.garmin.com/de-DE/?faq=aqrLfcbkZU2tO4sSNEDuHA

Switch off the device

Press and hold Lap button and Start button

Press On button shortly

Hold Lap button and Start button until the Garmin Text appears

After that it takes some seconds and the initial setup starts.

Maxbe it's worth a try before sending it back.

0 EyessOnlyy over 2 years ago

Have you tried to manually download the latest SW files and copy them to the relevant folders on the device? Maybe this will make the device perform the update correctly?!

0 8859844 over 2 years ago in reply to EyessOnlyy

I don't know where to get the lastest SW files, but there already is an update file on the device, I'm not sure how replacing it would improve things. Was able to successfully downgrade to an older SW, though. Still no luck with updating with no update files I could find.

0 8859844 over 2 years ago in reply to Michael

Already tried, no luck. It is going back and a new one is on the way.

0 EyessOnlyy over 2 years ago in reply to 8859844

Maybe you can ask support to send you via email the latest SW files. Maybe some of the update files got corrupted during download.

Don't know, Maybe it works. I'm just fishing here and thinking on what I would do if I would be in the same situation.

0 D2_aventures_SAyer over 1 year ago

Same loop with my new 1040, I try to reset the device but same issue after the reset (see video), I just power off the device and after some hours I power on again and all work fine...

0 8859844 over 1 year ago

Returned the device, the new one works flawlessly.