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Elevation Doubled after FW 10

marcpm80 over 4 years ago

Anybody the same?

Girlfriend with 9.5 has the half HM.

Top Replies

Garmin-Matthew over 4 years ago +10 verified

Hello All,

I wanted to let you know we are aware of this problem and working on a resolution. I apologize for any inconvenience this has caused and I will provide an update or resolution when one is available…
ShapeGSX97 over 4 years ago +1 verified

Fix is released with firmware 10.20.

forums.garmin.com/.../new-edge-1030-and-edge-1030-bontrager-version-10-20-now-available
Visionary over 4 years ago +3

Can anyone tell me what's the way to report this to Garmin?
Or has it already been done?
ATBGIDS over 4 years ago in reply to krazyeone +3

Same here. I sent a e-mail to Garmin tech support.
their answer was meaningless.
connect your phone again

do soft restart

do hard restart

check is there are new updates

they said nothing about this problem…

All Replies

+1 Werner-H over 4 years ago

Yes. Two rides since yesterday with FW 10 and both with unusual high values for total ascent.

0 Zwangssteirer over 4 years ago

yes, much more vertical meters than with firmware 9.50

0 Max_Conti over 4 years ago

me too!!

0 Roadrunner over 4 years ago

Yesterday I installed FW 10.0 on my 1030. My ride today resulted in 5 times more meters ascent than actual. 500+ meters vs 102 meters after Strava correction.

how can this go wrong Garmin? This parameters is part of the common set of cycling parameters. Isn’t it tested? Apparently I am not the only one having this problem.

please fix asap

0 Tom77_no over 4 years ago in reply to Roadrunner

after v10 I got 146 meters ascent home from work. Checked the same route on strava with an older version and had 97 meters. Exactly the same route both trips.

0 AuldNik over 4 years ago

Ditto here, the ride I do most Saturday mornings has always shown as having 450-500m elevation gain with older versions of FW. I just checked the same ride I did yesterday with FW 10, and it shows 730m of elevation gain.

0 Fieser-Kardinal over 4 years ago

Did a ride yesterday, komoot says 430m, edge says 426m. As komoot is correcting the elevation as well, it seems pretty close to me.

0 AuldNik over 4 years ago in reply to Fieser-Kardinal

I'm talking about the uncorrected elevation gain - i.e. what the Edge reports for total metres climbed before the activity is uploaded to Connect. That's what's changed markedly between previous FW versions and this one when riding over the same course.

0 Visionary over 4 years ago

I have the same problem.
Yesterday a ride with normal 451 m altitude, but now a record height of 749 m altitude.
I was running software version 9.5 when I did this update to version 10.
I have never had any problems with altimeters after an update in recent years. So this is quite strange.
I hope for a quick solution otherwise I will keep cycling records.

+1 Visionary over 4 years ago

Can anyone tell me what's the way to report this to Garmin?
Or has it already been done?