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Screen halo

domavery over 4 years ago

Hi,

i seem to have a halo around my screen.

i have a Garmin Edge 1030 bought in September 2017

can you offer any advice please,

thanks

Top Replies

Mark2657 over 4 years ago +3

What is the TSC version of your screen? The blue halo screens were TSC 85.11.0 and the new screens without blue halo are TSC 86.04.00. You can find this information under - SYSTEM - ABOUT - COPYRIGHT …
jasontech over 4 years ago +2

Call Support

All Replies

0 jasontech over 4 years ago

Call Support

0 jgforrest over 4 years ago

Use the chat option, generally get a quicker response. Garmin should replace it, I've had mine replaced twice. The most recent one came with the updated screen that doesn't have the halo issue. It will be a refurb device rather than a new one. Takes about a week in the UK.

0 domavery over 4 years ago in reply to jgforrest

Many thanks both,

Support requested photos to proceed, sent,

I shall update once case resolved..

but seriously £500 for two years worth?.. not great this day and age

0 DeanWette over 4 years ago in reply to jgforrest

I got a new retail replacement earlier this year that is the updated screen. It has started exhibiting the halo issue as well.

0 jgforrest over 4 years ago in reply to DeanWette

Oh really? What version is your screen? I’ve only had my latest replacement a few weeks and tend to use my 830 more these days but will keep a eye out and see if it degrades.

0 Mark2657 over 4 years ago

What is the TSC version of your screen? The blue halo screens were TSC 85.11.0 and the new screens without blue halo are TSC 86.04.00. You can find this information under - SYSTEM - ABOUT - COPYRIGHT INFO

Can you post a picture of your blue halo screen with the TSC version displayed?

0 DeanWette over 4 years ago in reply to Mark2657

I have the old screen. I was supposed have gotten a new unit with the new screen. Disappointed about that. I have sent a direct email to my support contact.

0 domavery over 4 years ago in reply to DeanWette

That’s an absolute disgrace, especially when they know it’s an issue with that screen.

Ive requested they replace my 1030 with an 830 instead, see what they say

0 DeanWette over 4 years ago in reply to domavery

I was offered a 830, but the screen is too small for me, and I don't know the 830 has anything compelling that the 1030 doesn't have.

0 domavery over 4 years ago in reply to DeanWette

Well coincidentally I bought an 830 for my son last week, the chipset is faster so loads quicker and the screen seems a lot sharper, other than that the functions are the same I think. The screen is definitely brighter which helps my ageing eyes!