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My garmin automatically deletes all segments just after syncing them

i sync and as soon as its finished syncing the garmin pops up with the message deleting segments then a second message pops up deleted all segments

0 marcpm80 over 4 years ago

same here :-/

0 8835236 over 4 years ago

https://streamable.com/5pi8a

0 lhol over 4 years ago in reply to 8835236

Excactly what I see the last 2 weeks. What has changed?

0 Peter-sm over 4 years ago

My segment's it's also deleted :-( strava premium to February 2020

0 Stephen_Lovell over 4 years ago

I have the same problem on both my 1030 and 820. All the live segments disappeared on 14th September. I have tried refreshing all the segments by switching to Garmin segments and enabling Strava live segments again but this does not work. I have also tried both the mobile app and Garmin Express. When I update via Garmin Express, I can see all of the FIT file in the New Files folder but they don't get processed by the Garmin device.

0 AlexGiordani over 4 years ago in reply to Stephen_Lovell

I have the same problem. After upgrading to software 8.0 I can no longer view the Strava Segments on my device. If I enter the Training -> Segments section this folder is empty and tells me to sync it from the Garmin site. I tried to connect and disconnect the Strava account, the Garmin Connect account several times and even restore the Erge 1030, but the problem persists.

0 8835236 over 4 years ago

I know it’s no fix but I have been on to Garmin and there now replacing my 1030 unit

0 8835236 over 4 years ago

The guy did say to try this first it didn’t work for me but may work for others

Windows:

Plug the GPS device into the computer
Open the Computer
Open the Garmin drive
Open the Garmin folder
Delete the GarminDevice.XML file
Eject the GPS device from the computer
Power on the device

Mac:

Plug the GPS device into the computer
Open the Garmin drive
Open the Garmin folder
Delete the GarminDevice.XML file
Empty the Trash
Eject the GPS device from the computer.

Once your device has successfully powered on it will automatically create new XML file. You can then reconnect your device to the PC and continue without any issues.

0 aweatherall over 4 years ago in reply to 8835236

This appears to be related to a change Strava has made in their output. Garmin have told me they are working with Strava to get this resolved.

0 8835236 over 4 years ago in reply to aweatherall

It can’t be just Strava as my unit also does it with Garmin segments