I can't obtain satellites after downloading the latest firmware last week (October 2025). Ay ideas?

mil1ford 5 days ago

I get the triangle with a question mark inside when trying to connect to satellites. Anyone out there help or suggest how I can rectify this please

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Luko79 4 days ago +1 verified

what kind of latest firmware? it has no new firmware since years :)
Luko79 4 days ago in reply to mil1ford +1

probably that was a timezone update , not? what is the firmware numbers in the System-About-Copyright submenu ? (6.75 or 6.81? and what is the GPS firmware number? )
Luko79 3 days ago in reply to mil1ford +1

pls check the Menu- System-About-Copyright and what is the GPS firmware number
And under it, the EPO is "CURRENT" or "MISSING"?

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+1 Luko79 4 days ago

what kind of latest firmware? it has no new firmware since years :)

0 mil1ford 4 days ago in reply to Luko79

To be honest I don't know. I last used my 1030 plus in July. I plugged it in and it automatically updated.

0 Luko79 4 days ago in reply to mil1ford

probably that was a timezone update , not? what is the firmware numbers in the System-About-Copyright submenu ? (6.75 or 6.81? and what is the GPS firmware number? )

0 mil1ford 3 days ago in reply to Luko79

The firmware/software update keeps saying it is installed and then it it says it's updating firmware. The clock on the data page then changes to the new time (Hour went back 2am Sunday morning and then jumps to a hour ahead? Version 6.75 is showing on Garmin connect. I have turned the unit off and back on again but it still do not work.

0 Luko79 3 days ago in reply to mil1ford

pls check the Menu- System-About-Copyright and what is the GPS firmware number
And under it, the EPO is "CURRENT" or "MISSING"?

0 mil1ford 1 day ago in reply to Luko79

Hi Luke79. I have just looked and it says EPO missing. Thanks John

0 Luko79 1 day ago in reply to mil1ford

that is problem because without that file the Edge needs 10-15mins outside to build up this database from the sat signals. try to update it with Garmin Express on PC/Mac, (The GC mobile app should update it too via BT or via wifi , probably the file is corrupted on the unit, then you need to plug it on PC, search the remoteSW folder and delete the CPE.BIN (and any other files there), and re-sync. after a good sync the EPO must be "Current" and should be locked the sats and position.

0 mil1ford 1 day ago in reply to Luko79

Thank you Luke. I have left it outside for an hour with no Luke. I have tried updating it on my MacBook Pro. Will now try what you have suggested. I am not the most IT orientated but will try to work my way through it. Thanks again. John

0 Luko79 1 day ago in reply to mil1ford

could you check the GPS firmware number also? if that is 0.00 , then that is also a problem because the GNSS chipset is not working , so we need to fix that also

it is a 830 but i assume the 1030plus is similar, go in the copyrighty menu and you will have this screen on the right

0 mil1ford 1 day ago in reply to Luko79

Thanks again Luke, yes firmware number showing 0.00. I get the same screens as you. Do you think a factory reset would fix it? I am not sure how I will navigate my way around fixing that myself.