Following some problems at the beginning of the month updating the map via Garnin Express and now problems getting the Komoot app to update I decided to backup my files and do a full factory reset.
When I connect the device to my Mac I can see the files in the root of the device, a couple of files, and a \Garmin and \WBL folder but when I try to open the \Garmin folder it is empty.
I contacted Live Chat who were less than helpful and insisted on speaking to me in German until I asked her to speak to me in English. First she told me to import all my activities via the Connect website and then when I pointed out that I wasn't bothered about the activities and it was the profiles etc she pasted in some text about using mapsource.
Can anybody offer any help or am I just going to have to bite the bullet and reload everything from scratch?
