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Software Version 6.10 and continuing sensor problems

GaryRiding
over 3 years ago

As with others, prior to the 6.10 update, I had frequent sensor connection issues. After several rides with the update, the issues persist and have actually gotten worse. I get constant (usually several a minute) messages/beeps that the radar device (Varia 515) has disconnected. It doesn't seem to actually disconnect or it disconnects/reconnects on its own quickly but the constant warnings/beeps are unbearable. This occurred prior to the update and continues now. What's new since the update is frequent disconnections of the gear sensor (SRAM AXS). This occurs at least once or twice a minute. Neither of these issues existed with an older Edge 1000; the problems began with the Edge 1030 Plus.

I was hopeful that the 6.10 update would solve the sensor connection problems but, at least for me, it has not. Is anyone else experiencing this? Is Garmin aware of the ongoing issue and still working on it? 

  • 0 over 3 years ago

    Same as 1030…nothing is fixed , varia , yesterday Power 2 Max disconected…

    today with MTB cadence sensor disconnect 

  • 0 over 3 years ago

    My RTL515 radar continues to disconnect repeatedly, especially and reproducibly when I stop pedaling and am either coasting or stationary (my assumption being it’s related to change in power meter signal).

    What is interesting is that I have an old RTL500 radar (rectangle/brick shaped type). I paired this with the Edge 1030+ and get zero disconnections. None. It’s rock solid. The problem is limited to the RTL515. The old RTL500 works perfectly. I still get random gear sensor disconnections but fewer with the RTL500 than the RTL515.  

    I bought the 1030+ four months ago. For the first two months I had only occasional radar disconnections. They increased significantly roughly two months ago and have gotten progressively worse. 

    Thoughts? Faulty RTL515? Faulty Edge 1030+?

  • 0 over 3 years ago

    I think Version 6.10 has issue. I just bought 1030+ and got firmwire updated to 6.10 thru Garmen Express. I can't connect the RTL515 using sensors\add sensor\search all - it display 'Wake up sensors to connect' but keep on clocking even the RTL515 is in pairing mode. I do the same pairing with my edge 130 and it got  connect right away. 

  • 0 over 2 years ago in reply to nimmerichter

    I was in contact with Garmin support over the last week. I was instructed to produce a couple of rides in a "dignostic mode", which is typically hidden, and send the reports through. The ANT connection still get lost after 5-20 min, and still there are no issues when the Neo 2t is connected to desktop apps (I have tried the Tacx training app but typically use Golden Cheetah).  

    My impression was that they were really helpful and try to work on the issue, so I am satisfied with Garmin support.

    Last files were sent yesterday, produced with both Edge 1030+ and 530. Although the issue is not rsolved by now, I will report and update here whenever I have news.

    cheers  

  • 0 over 2 years ago

    I'm not sure if combination of 6.10 and the latest RTL515 update but I'm getting the disconnects too and also some various error messages with codes I didn't get before. 

    Also the Crash Detection seems way too sensitive now. Coming to a moderately hard stop triggers the thing - rather annoying.