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Garmin edge 1030 plus, screen blanks out during navigation

ErikEngerd
over 3 years ago

Since firmware 5.20 the screen on my garmin edge 1030 plus regularly blanks out for several seconds during navigation. In particular, when this happens, there is a diagonal line from bottom-left to top-right and everything below the line is shown, but nothing is shown above the line. This usually lasts for. several seconds and is really annoying.

As part. of troubleshooting, I updated the maps bit that did not help. 

Cheers

  Erik

  • 0 over 3 years ago

    Do you use 3-D setting?
    If so - it is a well known issue.

  • 0 over 3 years ago in reply to mcinner1

    I didn't know it was a well known issue. It was definitely introduced with the 5.20 update. I am using 3d indeed. Is there a link somewhere where we can see the status of this issue? It is definitely a big usability issue. Had I bought the device with this bug, I probably would have returned it. 

  • 0 over 3 years ago in reply to ErikEngerd

    Downgrade to 5.0

    Download the beta version (link).
    This includes v5.0 for downgrade.

    www8.garmin.com/.../download_details.jsp

  • 0 over 3 years ago in reply to mcinner1

    It is well known in these posts, however, when I reported it last week with my 10 day old 1030 Plus, Garmin UK said it was the first time it had been reported!!!! I pointed out this forum and the comments about the problem and was told that they didn't look at these forums because the information is unverified :-( .

    Please make sure you report it to Garmin - they will no doubt ask you to provide copies of all of the folders from your Edge and will also ask for screenshots. They also asked me for video - not something that was easy or safe to provide, but I managed to do it with my Virb camera while riding down my street. I used to Lap function to try and see if the time of each error was repeatable - it wasn't quite but occurred within 30 to 90 seconds of each other.

    For anyone that wants to refer to it as a comparison should Garmin say it's a new issue, my case reference details are: RE: Garmin Edge 1030 plus << Ref: 20248249K1 >> <Q#:1013506>

    Also, my 1030 Plus temperature reads 7F high! This time they said they knew about that!

    Apparently, a software update is due soon but they don't know when.....