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Garmin 1000 Crashing

Does any one else have a problem with the Garmin 1000.  I have had a Garmin 810 since 2014 with no problems.  My Garmin 1000, has totally crashed. Even to the point that I called Garmin over the phone and was told I would have to send it back they would send me another one at a cost of £195.  Considering this was a software failure following an update.  I feel this is a fault of Garmin and not my self.  Having to pay £195 for somthing that is not my fault I feel that Garmin are robbing me.